1. To 'Pause Antivirus and antispyware protection' it asks me for a password, which I don't have and I am unable to access the 'Advanced setup'. Does this means that our network administrator needs to log in with his password?
2. Is it possible to 'Edit exclusions' if 'Real-time file system protection' is running?
Maybe this is the actual issue (this solved my problem):
Our IT guy noticed that the AdskLicensingAgent.exe is not running in Task Manager under Services tab, so he just started it up from there and it worked.
ESET Stopping Fusion 360 from starting
in ESET Internet Security & ESET Smart Security Premium
Posted
Hi, I had a similar problem, but with Autodesk's Inventor 2020 software. When you launch the software, it would not run.
I found an article from their website that relates to anti-virus software: https://knowledge.autodesk.com/search-result/caas/sfdcarticles/sfdcarticles/Are-there-antivirus-exclusions-I-can-implement-to-make-programs-run-better.html
however, the software supplier guy reckoned it was not the Antivirus software that was causing the problem.
Questions to ESET:
1. To 'Pause Antivirus and antispyware protection' it asks me for a password, which I don't have and I am unable to access the 'Advanced setup'. Does this means that our network administrator needs to log in with his password?
2. Is it possible to 'Edit exclusions' if 'Real-time file system protection' is running?
Maybe this is the actual issue (this solved my problem):
Our IT guy noticed that the AdskLicensingAgent.exe is not running in Task Manager under Services tab, so he just started it up from there and it worked.