MarJ

Hi, I had a similar problem, but with Autodesk's Inventor 2020 software. When you launch the software, it would not run. I found an article from their website that relates to anti-virus software: https://knowledge.autodesk.com/search-result/caas/sfdcarticles/sfdcarticles/Are-there-antivirus-exclusions-I-can-implement-to-make-programs-run-better.html however, the software supplier guy reckoned it was not the Antivirus software that was causing the problem. Questions to ESET: 1. To 'Pause Antivirus and antispyware protection' it asks me for a password, which I don't have and I am unable to access the 'Advanced setup'. Does this means that our network administrator needs to log in with his password? 2. Is it possible to 'Edit exclusions' if 'Real-time file system protection' is running? Maybe this is the actual issue (this solved my problem): Our IT guy noticed that the AdskLicensingAgent.exe is not running in Task Manager under Services tab, so he just started it up from there and it worked.