AGH1965

ESET Internet Security shows a splash-screen at startup. Every now and then I start my browser already before the splash-screen appears, but now I wonder if that is wise. Is the system already protected at that time or does the protection start when the splash-screen is shown?

After switching to pre-release updates as recommended, my problem didn't occur anymore. So Security Center Integration module 1029 seems to be the fix I needed. Today I switched back to regular updates, since Security Center Integration module 1029 is now part of that as well. Thanks ESET.

I had version 1026.1 as well. Before I activated the pre-release updates, I discovered that I may have had the problem more often than I thought. Although Windows Security hadn't shown any messages, I looked at Windows Security > Settings > Manage Providers > Antivirus and it showed that ESET Security was switched off and that Windows Defender Antivirus was switched on. When will the Security Center integration module 1029 become part of the regular updates?

@JozefG I don't have any experience with the pre-release channel, but I will give it a try.

As I mentioned, the problem occurs (fortunately) only every now and then. I can't predict if it will happen after the next reboot or not. The logging may not be useless though, since even when the problem doesn't occur, Windows ALWAYS needs several minutes to detect the presence of ESET Internet Security. (Going to Windows Security > Settings > Manage Providers during these minutes even results in an error/warning message.) That was the reason why I didn't stop the logging immediately after the reboot. I thought it would give you a chance to find out why Windows needs that long for detecting ESET Internet Security.

@Marcos I did what you asked. (See attachment.) However, after rebooting I waited a few minutes before disabling the logging, because if the problem occurs, then Windows complains not earlier than a few minutes after booting, but this time everything went well. eis_logs.zip

Every now and then I get messages from Windows Security telling me that there is something wrong. Windows Security > Settings > Manage Providers > Antivirus then shows that Windows Defender Antivirus is switched on and ESET Security is switched off, but Windows Security > Settings > Manage Providers > Firewall shows that ESET Firewall is switched on and Windows Firewall is switched off. The Start screen of ESET Internet Security says that I'm protected though, and I tend to believe that. It seems to me ESET Internet Security isn't telling Windows that it's antivirus part is active. Is this a common issue? Temporarily switching off and back on of ESET's protection cures the problem, but only for once. I tried to fix things more permanently by running the following commands that I found on the internet: dism /Online /Cleanup-Image /RestoreHealth sfc /scannow This seemed to improve things for a while, but after some time the problem popped up again. P.S. I'm using Windows 10 Home version 2004 and ESET Internet Security version 14.0.22.0.

I always log on using a standard user account and I'm used to fill in the password of the adminstrator account when an UAC dialog appears. Are you saying that this isn't possible anymore?

If you can do this for features, then why not do it for bugs as well? Reducing the time thresholds that the as soon as possible option of the scheduler uses when scheduled scans are missed consecutively, is very simple to do and therefore cheap. It would not fix the as soon as possible option, but it would make it much easier to accept. So I suggest you treat this proposal as a feature request and then it can be implemented soon.

It would be much more logical if ESET customer care employees would watch this forum thoroughly and create support tickets themselves for everything more serious than an assumption.

Using the scheduler for scans wasn't my own idea. Please see the note at the bottom of this support page. So ESET advices to scan at least once a month and the link in the note shows how to configure the scheduler for a weekly scan with "as soon as possible" option activated. That is exactly what I did when I discovered the scheduler problems. (Only for testing the scheduler I switched to daily scheduled scans.)

@Marcos, why if necessary? I'm not the only person who reported scheduler problems. Also a very much appreciated forum member named @itman did. Why do I have to do something to make ESET fix a problem that was reported by several people at this forum? So ESET simply ignores the information received from customers at this forum?

@Marcos It's a pity that you didn't reply. Please explain me why the scheduler of v12.2.23.0 was modified in such manner that the already existing problem became larger instead of smaller. I do understand why the scheduler may not be fixed before v14, but if that is the case, then please undo its modification of v12.2.23.0. However, an acceptable compromise could be making a similar modification as made in v12.2.23.0 but then in the opposite direction. For example: Reduce the threshold for missed daily scans, which was 23 hours and is 24 hours now, down to 4 hours. That still will not fix the scheduler completely, but it will make it much better than it is now.

Thanks for your reply, but it doesn't make sense. If someone is able to increase the threshold for daily scans from 23 to 24 hours, then that person must also be able to reduce it to (almost) 0 hours. So what is the problem? You suggested that already in the other topic. Personally I don't like the command line scanner. I would prefer triggering the normal scanner from the command line, but that is a missing feature.

In December I started a topic about the as soon as possible option of the scheduler. Unfortunately that topic has been closed. So I can't add any new comments. You can find the original topic here: link Apparently ESET modified the as soon as option of the scheduler of EIS version 12.2.23.0, but unfortunately the problem hasn't been fixed. Here are my findings: If consecutive scheduled daily scans can't run at the scheduled time, then the scan will only be done as soon as possible if the previous scan was at least 24 hours ago. If that is not the case yet, then EIS will wait until it is. (In previous versions the threshold was 23 hours.) If consecutive scheduled weekly scans can't run at the scheduled time, then the scan will only be done as soon as possible if the previous scan was at least 7 whole days ago, i.e. 7 times 24 hours. If that is not the case yet, then EIS will wait until it is. (In previous versions the threshold was still 6 days and 23 hours.) So ESET clearly made changes to the as soon as possible option of the scheduler, but unfortunately the problem hasn't been fixed. As soon as possible still isn't as soon as possible for the scheduler of EIS version 12.2.23.0. In fact, it became worse. Users now have to wait an additional hour before a missed scan is finaly executed. ESET, please try again!