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Tese

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Everything posted by Tese

  1. Requirement has simply been neglected by ESET for over three years now. It's not even mentioned as 'being investigated/working on it'. Alternative solution through real-time scanning is not sufficient/no solution (besides the fact that I still cannot see whether my incoming mails were scanned real-time). I understand that MacOS <> Windows, but it is based on BSD (Berkeley Unix). So how hard can it be?
  2. Because my iMac needs some time to connect to my WiFi-network at startup, I frequently receive a log entry "Date Time - ESET Daemon - Error updating Antivirus modules: Server not found. root". This is an indication that the ESET Daemon hasn't been able to update for lack of an Internet connection after user logon. I have an automatic update entry in the Scheduler with the following settings: Automatic update after user logon; Update; Event triggered; The first time the product starts each day; Minimum task interval 00:00:00 (no limit); Run the task as soon as possible. Can I make the 'Automatic Update after user logon' start with a short delay (one minute or so), in order for updating to start after my iMac has made a connection to my WiFi? Thanks in advance...
  3. @foneil: I forgot to mention that I am still on OS X 10.6.8 (Snow Leopard), not 10.12 Sierra. Unfortunately my 2008 iMac can't run Sierra.
  4. Just installed version 6.3.70.0 over 6.1.12.0, instead of 6.2.6.0. Will see if I encounter any problems.
  5. I will get in touch with ESET customer service regarding my issue. To be continued...
  6. I am using Thunderbird 45.2.0 for Mac. I'll try to replicate your ESET protection summary check above...
  7. I was recently notified that there is a new update for Cybersecurity. The new version is 6.2.6.0. However after I installed this version, it won't run (no eset_proxies or eset_daemon running). I even fully uninstalled the previous version 6.1.12.0 and then installed version 6.2.6.0, but this didn't work either. Has anybody been able to get the new version running?
  8. I was recently notified that there is a new update for Cybersecurity. The new version is 6.2.6.0. However after I installed this version, it won't run (no eset_proxies or eset_daemon running). I even fully uninstalled the previous version 6.1.12.0 and then installed version 6.2.6.0, but this didn't work either. Has anybody been able to get the new version running?
  9. Unfortunately mailboxes are not scanned in CS and CSP in real-time protection. Furthermore in e-mail protection it is advised against having your mailboxes scanned even if CS could scan IMAPS or POPS. So if your email client uses mailboxes instead of separate files for each individual email and you are using IMAPS or POPS, your email is still not scanned! Which takes us back to square one: 'No IMAPS or POP3S scanning ESET for Mac??' Unless somebody has an other solution/workaround?
  10. Slow system shutdown seems to be fixed on 6.1.12.0. However system sleep (Alt-Cmd-Eject) now seems to take forever!? So one thing solved, but gaining a new issue. Can anybody confirm this?
  11. Although I still use Snow Leopard, I get frequent freezes while surfing. I am on Cyber Security 6.1.12.0. I constantly keep my ESET event log open to catch: ESET Daemon - Cannot write to socket: Broken pipe (and ESET Daemon - Child process proxy[xxxxx] did not handle signal 5, restart in 0 seconds). To prevent a system freeze and a required forced power down, I restart the eset_proxy through "sudo killall -9 esets_proxy" in Terminal. @Gabrie: I don't think your "ps -ax | grep esets_proxy" is required. A "sudo killall -9 esets_proxy" will suffice.
  12. Hi Bollicoogee, ESET should work with IMAP. So also Outlook with IMAP. The only thing is that ESET won't handle a secure IMAP-connection . I don't know if Outlook requires a secure connection? An IMAP server typically listens on port number 143. IMAP over SSL (IMAPS) is assigned the port number 993. So ESET's e-mail settings shouldn't include port 993. Check Outlook's specs whether IMAP requires an SSL-connection. Even if downloading e-mail securely isn't scanned by ESET, the e-mail will be scanned in most cases when it is written to the hard disk. This depends on the mailbox-format used by Outlook. If single e-mails are stored as individual files, ESET will most likely be able to scan such a file. If the mailbox consists of multiple e-mails in one single file, ESET will probably not scan an additional e-mail you received. Hope this answers your question or steers you in the right direction? Tese
  13. I have had freezes during surfing at least since 5.0.115.0 (my memory doesn't go back further). None of the v6 releases solved this issue. Highly annoying. To prevent having to hard-reset my iMac, I constantly keep the Activity Monitor and the event log of ESET Cyber Security open. Whenever a "Protoscan Proxy Agent - Cannot write to socket: Broken pipe" appears I have to do a "sudo killall -9 esets_proxy" in Terminal. This happens several times a day. Version 6.0.14.3 released recently didn't solve this issue.
  14. I am not sure whether it has already been mentioned, but I would like the logging to be improved. Looking at the events log, virus definition updates whether succeeded or failed are not listed. If virus definition updates would be logged as well I would know for sure whether those definitions are up-to-date and the update process itself is functioning properly. Currently I only get these update pop-ups. So no update history is available anywhere.
  15. Possible answers to: 3. As I understand it, ESET will not delete an entire mailbox if a single virus file had been detected. The reason for excluding mailboxes from being scanned by default, is due to the fact that mailboxes containing a large number of emails, can become huge. If a single email is put in quarantine, the structure of a mailbox might become corrupted/unstable. So to be sure your mailbox cannot become corrupted, ESET by default excludes mailboxes from being scanned. The cause of this issue is that Apple Mail saves all emails in a single mailbox file, instead of having one file per email. 1. Although I use Thunderbird, which also keeps all emails contained in a single mailbox, you might want to use my approach for scanning your mailboxes occasionally. To prevent a mailbox from becoming corrupted, I make a copy of the mail folder (i.e. /Library/Mail) to a separate location. Then I apply a scan on this copy through the appropriate context menu option. To be sure that all files are scanned thoroughly I had to change the context menu scan profile to include all objects in the ThreatSense Engine setup and at least set Heuristics and Advanced Heuristics under "Scan Options". I hope this helps.
  16. Perhaps this topic discusses what you are experiencing? https://forum.eset.com/topic/2937-surfing-freezes---version-6/
  17. With the new version 6.0.13 not only surfing freezes, but I am unable to download any files from the Internet through my browser! I haven't even come to checking whether the kernel panics/system crashes were solved and reinstalled 5.0.115.0. I am baffled by the fact that ESET released a new version with such an obvious malfunction. I hope they will fix this issue soon.
  18. @nolajo: As far as I know there is no more "advanced menu settings". IMAPS and POP3S are not available, hence this topic. You might be able to add HTTPS port 443 to the list of ports watched, but I'm not sure whether this will work.
  19. I have two separate issues. 1. Under version 6.0.9.1 I have had two kernel panics. Both were related to the process esets_proxy. After these two events I decided to downgrade to version 5.0.115.0. 2. Under version 5.0.115.0 I got numerous system freezes. In which the system becomes unresponsive showing the coloured wheel spinning forever. I was always browsing the Internet with Firefox at the time of a system freeze. I cannot link these with a panic report, since it's not a kernel panic. ESET's event log however is showing a large number of error messages "Transparent proxy - Cannot accept connection: Input/output error". The problem with these kernel panics and system freezes is that each time I have to hard-reset my system and 'repair' my harddisk afterwards. Which is time-consuming. Keltian mentions panics while updating virus definitions. I haven't had any panics while updating, but do recognise esets_daemon taking up 100% CPU time while updating. While updating (looking for an update?) I cannot use my Mac. Everything seems to grind to a halt.
  20. I have had several kernel panics after a clean install of version 6.0.9.1. I have gone back to 5.0.115.0, despite the fact that this version regularly makes my system unresponsive while browsing the Internet with Firefox. Each time I have to hard-reset my system and 'repair' my harddisk/system. In the event log I frequently get the error message "Transparent proxy - Cannot accept connection: Input/output error". I am considering switching to a different virus scanner altogether if these problems keep coming back and are not resolved. An other complaint is the inability of ESET Cyber Security to scan pop3s and imaps connections.
  21. Weird that NOD32 for Windows does offer SSL e-mail scanning, while the Mac version doesn't. It's an absolute necessity, with the current lack of privacy protection going on. Furthermore scanning mailboxes is discouraged, because they might become corrupted. So if the majority of my e-mails is not scanned at all, how would this protect me from potential harm? Security is as safe as it's weakest link.
  22. At "Computer Scan Log Records Default Filter" I already selected all items (Critical warnings, Errors, Warnings, Informative records and Diagnostic records) a long time ago. Yet the log for Events doesn't show virus definition updates for instance. Any clues on solving this?
  23. Same here. My event log does show numerous times "08/01/14 22:20:01 Transparent proxy Cannot accept connection: Input/output error", but no (virus definition) updates or anything else.
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