AuMonroe, if your ESMC server is a virtual appliance, you need access to the server's terminal
Open the virtual appliance console (from your hypervisor), login with the administrator's password
Then you can either
Enable remote access : this will give you the option to SSH into your ESMC server
Exit to terminal
Browse to the /var/log/eset/RemoteAdministrator/Server/ folder. The trace.log file should be there.
Dont forget to disable the remote access if you enabled it