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Near_Far

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Posts posted by Near_Far

  1. Hi,

     

    I've installed Windows 10 on my Dell Inspiron Mini 1012.  Windows acknowledges that the firewall function is being handled by ESET, but it doesn't seem to get that antivirus protection is as well.  I am getting constant notifications that Defender needs to run and I have no antivirus protection on.  I have a laptop with the same configuration and Defender has never done this on that laptop.  How do I get Defender on the netbook to stay off?  

     

     

  2. Not long ago, our main e-mail address received an e-mail about the hack at the Avast forum.  I've never even used Avast, and I haven't used our main e-mail address to join a message board for many years now.  Either the e-mail was fake, or I may have joined with this address a long time ago when I was shopping for AV software and perhaps wanted to ask questions.  I don't remember now.  Anyway, the e-mail got deleted and I'm not doing anything with it.  Unfortunate that the bad guys have this e-mail address, but sometimes it does get a lot of spam and sometimes not.  

     

    I think someone here addressed this already, but I will mention that it's a good idea to have a "throw away" web based e-mail address to sign onto message boards.  What happened to Avast and to this board just emphasizes that fact.  There have been several attempts over the past several months to hack the e-mail address I used to sign up to this board, all hacking attempts unsuccessful.  These attempts were based from various IP addresses around the world.  

     

    It's my feeling that those who hack the databases of message boards set up by software security vendors may get a sense of enjoyment out of the irony of basically thumbing their noses at the software security companies.  I realize that ESET doesn't own the company that hosts this board, but it's kind of an "in your face" thing when a board that a software security company uses to help customers experiences a security breach. 

  3.  

     

    Tried to update via tray icon > update, and says version is current 7.0.302.26 ?

     

    Will this be fixed or do i have to download installer and do it manually ?

     

    We're not planning to release this update as a PCU (program component update). Manual download and installation is required.

     

    I would have thought the Check for Program Update SHOULD work every time there is an update to the Program so we can always have the latest patched product we have subscribed too?  Maybe you guys can setup an email alert service for your customers?

     

    I agree.  I haven't been to this message board in quite a while and had no idea there was a program update.  

  4. Just ran a Smart Scan, came up clean.  HitMan Pro found one tracking cookie and the same dds file (from some Malwarebytes troubleshooting I did a while ago) that it's been complaining about from the get-go.  Things look fine.  I did check event viewer and it mentions the gui error regarding ESS.  

     

    I had some issues last week with Windows updates getting stuck and I had to roll back to a previous restore point.  I've been reinstalling those updates one at a time.  Maybe ESS's gui didn't like the most recent one.  Anyway, it looks allright now.  Maybe all it needed was 'restart' rather than shut down/power up.  I've found that with this Windows 8 laptop, there is a difference.  

  5. This time I 'restarted' instead of powering down and powering up, and that appears to have fixed it.  When the problem was happening, rt clicking the systray icon actually did not show the usual items, it showed 'enable protection', which I clicked on and nothing happened.  The bottom  items in the menu did show (can't remember if 'activate your product' was there or not, though).  The 'about' function showed properly and clicking the help button brought up the help window properly.

     

    Anyway, it looks like things are functioning correctly again, but I will run a smart scan anyway. I should have checked Windows security to see if it showed ESS was working, but task manager did show that the service was running.  

     

    I'm not going to mark this as 'solved' because I would like to see what the experts say a person should do in this case if a computer restart doesn't happen to work for someone.

  6. Running 7.0.302.26 on a Windows 8 netbook.  Got up this morning, powered up the netbook.  The systray icon is showing a green letter 'e' in a green bordered white square instead of the usual letter 'i' in a green square.  Right clicking the icon gets the usual items, but when I attempt to open the gui, all I get is a blank window.  I tried restarting, and this did not solve the problem.  Help!  

  7. Telcoman,

     

    What browser were you using when this url came up for you?  In my case, it only happened with the Opera browser (17.x) and only the first time I visited the blog page I mentioned in my first post.  It  was a redirect in both cases to the javeupdatecaa page, and then the popup.  I closed the tab with the 'x' on the browser tab, I did not ever click on anything on the javeupdatecaa page.  I don't have java installed on either one of the computers.  The redirect did not happen with IE or Firefox.  I figured it must be some particular feature of the Opera browser that allowed this to happen.  

  8. OK, thanks for clarifying that, Marcos.  I didn't do that.  :)

     

    Arakasi, I ran full scans on both rigs today, and everything was fine.  It's odd that the redirect only ever showed up only in the Opera 17 browser and only the first time the original blog page was visited.  There must have been some java script on that page that caused that behavior only in this browser.  That's beyond my understanding anyway.  

     

    Thanks, guys.  Looks like all is good here.  

  9. Arakasi, you're quick to respond.  :)

     

    That link shows as I expected, no java.   Java is not in my list of Programs and Features.   To be exact: We are unable to verify if Java is currently installed and enabled in your browser.  

     

    This was in the Opera browser.  Firefox wants me to click on a red button to verify, which I'm not going to do.  

     

     It was never installed on the Windows 8 machine.   We've only had it a few months, and I decided not to install java at all, and to uninstall it from the Windows 7 netbook.  I've never missed it.  :)

     

    ESET didn't block the site on the Windows 8 machine or the Windows 7 machine.  In fact, the virus total report says ESET finds no problems with the site.  

     

    Maybe the original url (the blog) tried to run a java script and was unable to, and hence sent me to a java download page.  This happened both times on my first visit to that blog page using the Opera browser.  I was trying to verify whether or not this "javeupdate" was a legitimate Oracle page or not.  What concerns me is the spelling of the url I was sent to..."jave" rather than "java".  

  10. Windows 8 computer, running ESS 7.0.302, up to date with sigs.  I was using the Opera browser, up to date version 17.  I went to a website and while there was redirected to a site telling me to update java.  I don't have Java installed at all.  The website I was reading was:  

     

    http://blog.the-ebook-reader.com/2013/10/26/sony-withdrawing-from-ebook-reader-market-entirely-in-us/

     

    It just happened to me again on this netbook that I am currrently using.  I was redirected to a page saying an outdated Java plugin was detected, and there was a popup window in the middle of the screen with an OK button I could click on to update the java.  I also don't have Java on the netbook, I uninstalled it.  It had never been installed on the Windows 8 laptop at all.  

     

    In both cases I closed the tab without clicking on anything on the page. 

     

    The url of the supposed java update page is:

     

    javeupdatecaa.com/download/chrome.php

     

    I had this url checked at virustotal.com, and here is the report:

     

    https://www.virustotal.com/en/url/5c04d1a6246bedb563b565dfe30220d265fe23b068cdbf9c923e4e4825d6fb11/analysis/1382826267/

     

    I scanned the Windows 8 machine with Malwarebytes, nothing showed up.  I am currently running a full scan with ESS.  

     

    Do I have anything to worry about here?  

     

    I've been to the same url with the blog post in the Firefox browser and I don't get the java message there.  

     

    The ESS scan on the Windows 8 machine is completed and doesn't show any problems.  

  11. Antispam protection logs don't exist.  I don't really want to handle these e-mails and I've deleted them entirely.  They contain links which would be malicious, I'm sure.  The subject lines are "no economic problems since i started it" and "This thing changed my life".

     

    I had just wondered if ESET's filter worked by subject line or user, and does it detect links within the body of the message.  I don't want to blacklist the user entirely.   However,  I'm not the only one that opens e-mail here.  Had another member of the household opened these, there is a good chance those links would have been clicked on and our computer infected.  

  12. We received a couple of e-mails this morning from a friend.  The e-mails were clearly spam with malicious links in the body of the message.  I googled the subject lines, and I see these e-mail particulars have been around for nearly 2 years.  ESET did not flag them as spam.  We don't want all e-mails from this person flagged as spam, so I didn't flag them, I just deleted them in Outlook 2013.  This made me wonder what criteria ESET uses to detect spam or infected e-mails.  I'm using ESS 6.0.361.0.  (Yes, I know, I'll do the update to 7 soon.  :) )

  13. This just started this afternoon.  When the program tries to update the database, I get a message that there was an error downloading the database.  I am up to number 8915, which was successfully installed this morning.  

     

    I am running ESS 6.0.316.0.  Windows 8, fully up to date.  Internet connection is fine.  I'm using the affected computer right now.  I have a Windows 7 netbook on the same home network and it is not experiencing any issues updating ESS.  I've tried rebooting the computer.  I've tried temporarily disabling the firewall.  These haven't helped. 

     

    The file em017_64_n6.nup downloads, then it gets to 4/5 on the database, then I get the message that the download has ended in an error.  The log says:

     

    2013-10-14 2:04:37 PM Update module
    Error downloading file from update server NT AUTHORITY\SYSTEM
     
    What can I do from here?  I am rather worried about this.  
  14. Just my 2 cents here:  I ran MSE on a couple of Windows XP SP3 systems and I don't recall seeing any type of separate controls for Windows Defender within MSE.  If my memory serves, you run it with real time protection on or off, and that's it.  I had trouble fully and cleanly uninstalling MSE on my XP laptop (recently deceased due to fan failure) before installing ESS, and I tried MS's fix it tools, to no avail.  I ended up just going ahead and installing ESS and ignoring ESS's complaint about another antivirus software being detected.  On my XP desktop (no longer in use), I was running MSE with Malwarebytes Pro, and I had intermittent issues with the computer freezing when I updated Malwarebytes' database.  A hard boot was required when this happened.  I worked with Malwarebytes staff to try to remedy the situation and nothing helped.  This particular computer had an antimalware history of a Norton security suite (preinstalled), ZoneAlarm, AVG free, and then MSE.  All vendor uninstall tools were used when changing security systems, but maybe something got left behind that messed things up.

     

    I have a Windows 7 netbook which formerly had MSE and Malwarebytes Pro running in real time.  The netbook was terribly, terribly sluggish, but I blamed that on it being a netbook, maybe a little weak in the available resources, and we didn't use it a lot anyway, only for travel.  So I had been tolerating its behavior, at least until the XP laptop died and the netbook became its replacement.   I wasn't aware of Defender until I uninstalled MSE, then Defender's setting showed up.  I looked into its settings and realized it had been running in real time without my knowledge, so there was Malwarebytes, MSE, and Defender every time I tried to do anything on that netbook.  Little wonder it was so bogged down.  I turned off Defender and Malwarebytes Pro's real time protection and installed ESS, and what a difference!  I mean, if you have each process being checked by 2 or 3 security softwares every time you do anything on a computer, of course it's going to slow things down.  

     

    Malwarebytes and ESS should be able to run in real time, provided they are set to ignore each other.  I haven't tried it yet, but may do so in the future. 

     

    Personally, I would not recommend running MSE and ESS together, I think you're just asking for trouble.  ESS includes firewall protection, and it's better than what XP's firewall has to offer,  So that is something to consider as well.  

     

    P.S.  The netbook is a Dell, came with McAfee preinstalled.  One of the first things I did was remove McAfee, using their tool from their website.  :)

  15. Hi everyone,

     

    I almost hate to say this, but...I just happened upon a topic this morning which brought this issue to my mind.  A new member joined and asked for help with an issue.  Another member replied, this was this second person's one and only post.  In that post, he asked for information from the first member which was sensitive and could have compromised the security of the first member's computers had that first member responded.  I reported the post, and fortunately it was taken care of within minutes of my reporting it.  

     

    This is not the first time I have seen something like this happen, where someone is 'helping' someone else and they post a live link, for example.  I know we're not children here and we should be savvy enough to not give personal and risky information to just anyone on an internet message board, and we should know better than to carelessly click on live links just because some unknown person suggests it.  However, not everyone is that aware...and not everyone who joins or chimes in to help is an official ESET staffer or moderator.  There is room for malicious activity, there is room for people to be preyed upon.  

     

    I realize this is inconvenient and extra work for moderators, but would you consider moderating new members for a certain number of posts before their posts are allowed on the board?  

  16. I've seen a couple of posts here with live links to executables.  I'm pretty sure one of those posts had unsafe links since the OP was complaining about ESET blocking his site.  The other post's link perhaps wasn't unsafe, however I would have preferred that link not be live, just in case.  I mean, from an ESET staff member is one thing, but from someone who visits this forum as a guest or a new member, how are we to know that person's true intentions?   I know we should all practice safe internet usage and be careful what we click on, but in the interests of safety, perhaps mods could remove the live links that are questionable.  

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