Lisa L

I just got a ZTE Tempo X. Was browsing apps & was impressed with AppLock. Downloaded. LOVE IT accept when I hid the application. I've tried the phone way, using my password & the option if you forgot your password. Pushed call & not pushed call. Also went to the URL do mobile.com. NOTHING. Please, HELP. I am tech illiterate but AppLock is so easy, I fell in love but now we're having problems in our relationship.