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JohnReddy

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  1. Hi all, If you are still watching the topic, I would like to inform you guys that the 6.7.400 update is now available in different languages in the official website! Cheers!
  2. And I just found out it's available on official websites now. Cheers!
  3. Thank you very much! Looking forward to official release since my native language is Chinese and having official Chinese version will be even better!
  4. i have tested the beta version and it looks like the newest version has solved the problem. Looking forward to its official release! I am sorry about that but I am not sure whether the problem on windows is caused by the same thing since as far as I know things does not work the same way on Mac and on windows. Maybe you could post the problem onto corresponding windows forum so that they could see what’s going on? and happy New Year!
  5. Second update: This is VERY ANNOYING... I restarted the device again thinking problem solved, but after restart, the problem emerged again, even with the automation unchecked. I have to uninstall ESET again, and now the problem is gone (again). I have so many years subscription with ESET and just bought another 3 years thinking it a great service... Please fix this bug as soon as possible. I would really appreciate it!
  6. Thank you Marcos! A quick update: I found out that this is due to ESET Cyber Security Pro requesting permissions on the “Automation” (the second segment after accessibility features with a Gear icon in this page) for controlling System Preferences. If I uncheck that item, I get the control to accessibility features back. I am not sure why Cyber Security Pro need that permission, and what should users do if they want to add some app to accessibility under that permission... hopefully dev team can give us a clarification or fix on that!
  7. Hi All! Recently I got a new MacBook Pro (15, Retina, 2018), and configured it to macOS Mojave 10.14.1. Then I tried to install Cyber Security Pro. It was installed successfully, but when I continued to install other apps, I find that with Cyber Security Pro, the settings in System Preferences -> Security and Privacy -> Privacy -> Accessibility was affected by the program. When I try to install some other apps that require access to Accessibility features, say CleanMyMac or Chrome or DuetDisplay, a window asking for accessing Accessibility features pops up and directs me to this window. But then I could not add that app to allowed applications. (see pic-1) It took me some time to figure out that it was caused by ESET, by finally uninstalling Cyber Security Pro. I could see all apps that require accessibility again. (see pic-2). Then I did several tests: I tried manually add an app there, it does not work I tried disabling firewall, the issue persists. I tried Cyber Security, it does not cause this issue. I tried reinstalling Cyber Security Pro after uninstalling Cyber Security, the issue was gone before restart. But after one reboot the problem reemerged. Cyber Security Pro is always on my late 2013 MBP running Mojave, the problem does not happen. Cyber Security Pro is on another friends' 2017 MBP, no issue. Thus I doubt it is Cyber Security Pro that is causing the problem on my device. This is a strange problem, I just wonder if someone else has seen the problem and possibly provide some solutions to it? Thank you all very much!
  8. [UPDATE: The issue is addressed in 6.7.400 and I found it released in official download website!] Hi All! I am a user of Cyber Security Pro who has been using ESET for many years. Recently I got a new MacBook Pro (15, Retina, 2018), and configured it to macOS Mojave 10.14.1. Then I tried to install Cyber Security Pro. It was installed successfully, but when I continued to install other apps, I find that with Cyber Security Pro, the settings in System Preferences -> Security and Privacy -> Privacy -> Accessibility was affected by the program. When I try to install some other apps that require access to Accessibility features, say CleanMyMac or Chrome or DuetDisplay, a window asking for accessing Accessibility features pops up and directs me to this window. But then I could not add that app to allowed applications. (see pic-1) It took me some time to figure out that it was caused by ESET, by finally uninstalling Cyber Security Pro. I could see all apps that require accessibility again. (see pic-2). Then I did several tests: I tried manually add an app there, it does not work I tried disabling firewall, the issue persists. I tried Cyber Security, it does not cause this issue. I tried reinstalling Cyber Security Pro after uninstalling Cyber Security, the issue was gone before restart. But after one reboot the problem reemerged. Cyber Security Pro is always on my late 2013 MBP running Mojave, the problem does not happen. Cyber Security Pro is on another friends' 2017 MBP, no issue. Thus I doubt it is Cyber Security Pro that is causing the problem on my device. This is a strange problem, I just wonder if someone else has seen the problem and possibly provide some solutions to it? Thank you all very much!
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