It's always embarrassing when, as an IT professional, you convince a customer to drop their current security suite and to move to Eset products, assuring him it was just as good, but also less resource intensive than the product we are replacing. And as you try to activate his new product the activation fails... Unfortunately it's not the first time that it has happened, happened a few months ago as well.
I told my new customer to try again tomorrow, on the account that your activation server was probably simply overloaded this morning. Still a bit embarrassing...
Since it's not the first time this has happened, can you look into taking steps to ensure this doesn't happen again?
Thanks.
Customer just tried again, the activation successfully completed this time.