Not every requested feature can be added at once. ESET's project managers have to carefully look at the technical and market requirements for each request. Sometimes, the amount of work required to implement a requested feature may mean that it needs to be put off for a few version releases until enough engineering time can be budgeted to implement, test and maintain the feature. And sometimes, a feature might be requested that is just out of scope, offers little real-world benefit to customers or may even be against ESET's business practices.
In any case, what I would suggest is to provide as detailed a description as possible of the feature you are requesting, in order for ESET's project managers to make better sense of it, and a little patience, as not everything can be done at once.