Dear Marcos
Thank you for your reply. I have sent three times email according to Eset recommendation to the local support which is located in the Middle-East & Afghanistan with no satisfactory reply . I have also tried to ask for help from ESET LLC (ccreply@eset.com), with the topic "no reply to the CASE:44768 ". They have created a new case Case #239459 on 2/17/2019 and promised to give report in one business day. But unfortunately I have not gotten any reply after all.
I am a little dissatisfied with Eset support & Services.