D'Avila Paolo

Thanks Marcos. It worked.

Hello, we have almost 100 computer handle by our Eset security management center that have the "last connected time" stuck at 24 august 2020 or before. Seems like all of these hosts can't connect anymore to our server. I remember that in august our Certificate expired but we've renew it. Moreover in the security management center seems everything ok. I don't see any alert about certificates. I attach the log files i've found at this path in one of these computers. C:\ProgramData\ESET\RemoteAdministrator\Agent\EraAgentApplicationData\Logs\Trace.log C:\ProgramData\ESET\RemoteAdministrator\Agent\EraAgentApplicationData\Logs\Status.html TraceLogFile.txt

Thanks for the answers. Do i have to Enable ecmd advanced commands in order to run the command you have texted ? Procdump -ma ekrn -c70 -s 5

Hello, we have a terminal server with Microsoft Windows 2012 on which is installed Eset File Security for Microsoft Windows Server. (Version 7.0.12014.0 ) It happens frequently, at least twice per day, that the CPU usage of the server, where employees are connect to, just reach 100% of usage due to the process ekrn.exe that requires almost the 90% of the processor. It happens just without any logic and still for at least 2 minutes, than the process just came back to work normally but meanwhile people can't work on that server. I've already done a lot of resarches on the internet and i didn't found any help for this annoying issue. I've already checked settings on Eset file security to see if there are scan or something like that running out of power but none of them was found. Is there a possibility to check (just when the process came up to his highest amount of usage) for what reason the ekrn.exe is using such as huge cpu power ?? Maybe is possible having specific logs of what is going on just when the cpu reach the 100 % ? Below some info: Real-time file system protection enabled. Smart scan profile Enabled detection of suspicious applications Regards.