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D'Avila Paolo

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    Switzerland
  1. Hello, we have almost 100 computer handle by our Eset security management center that have the "last connected time" stuck at 24 august 2020 or before. Seems like all of these hosts can't connect anymore to our server. I remember that in august our Certificate expired but we've renew it. Moreover in the security management center seems everything ok. I don't see any alert about certificates. I attach the log files i've found at this path in one of these computers. C:\ProgramData\ESET\RemoteAdministrator\Agent\EraAgentApplicationData\Logs\Trace.log C:\ProgramData\ESET
  2. Thanks for the answers. Do i have to Enable ecmd advanced commands in order to run the command you have texted ? Procdump -ma ekrn -c70 -s 5
  3. Hello, we have a terminal server with Microsoft Windows 2012 on which is installed Eset File Security for Microsoft Windows Server. (Version 7.0.12014.0 ) It happens frequently, at least twice per day, that the CPU usage of the server, where employees are connect to, just reach 100% of usage due to the process ekrn.exe that requires almost the 90% of the processor. It happens just without any logic and still for at least 2 minutes, than the process just came back to work normally but meanwhile people can't work on that server. I've already done a lot of resarches on the internet
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