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Andy D

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Posts posted by Andy D

    Maximum concurrent Server tasks (ERA 6.5)

    in ESET PROTECT On-prem (Remote Management)

    Posted · Edited by Andy D

    Hi, 

    Due to a SNAFU, I am trying to upgrade/reinstall the agent on three hundred nodes across multiple sites. 

    So I created a bunch of server tasks to do this task for me. I have created 4 tasks that each look at a single AD OU of computers. 

    Now the question is very simple, how many server tasks can I run at the same time?

    And each server task, how many machines can I expect it to do at once? 

    I find it very slow. Its seems to do one then wait for it to end or fail then move onto the next. Which is massively painful. 

    Any advice or answer here would be greatly appreciated. 

    Thanks, Andy

    Old Engineer

    ERA Agent 6.4 configuration issues

    in ESET PROTECT On-prem (Remote Management)

    Posted

    2 minutes ago, MartinK said:

    What is version of your ERA Server and version of AGENT you tried to "repair"? Asking, because in case AGENTs used older version, re-execution of remote deployment task would only upgrade them without changing configuration. If this is the case, repeated remote deployment on client were AGENT has been upgrade should fix configuration.

    HI Martin, 

    We have 6.5 ERA Server and the agent is 6.4. 

    To understand this correct, I just need to keep reinstalling from ERA server and agent will get new configuration? 

     

    ERA Agent 6.4 configuration issues

    in ESET PROTECT On-prem (Remote Management)

    Posted · Edited by Andy D

    Hi, 

    I have a site that deploy a silent ERA agent install as part of a MDT image build. And this has worked well.

    However, it would seem that someone restored a old ini file and about 80+ clients are now pointing at a old ERA server that no longer exists and uses certs that that are not trusted. 

    I have tried to use our working ERA server to reinstall the agent using a server task. But it seems that it deploys, but the agents are not showing up. 

    Is there a way of updating the configuration to point at the correct ERA server without having to do anything drastic here?

    And will a server agent push update the agents configurations? 

    Or can I take the base64 certs from the install_config.ini and build a new ERA server with that CA and get the clients to trust then have a policy on the new server that points them at the correct ERA server? 

    Does anyone have a solution that may help? I seriously do NOT want to walk to each machine and change the agent. 

    Regards,

    Andy

    Old Engineer. 

    Eset MDM Appliance 7 Certficiate

    in ESET Products for Mobile Devices

    Posted

    HI There, 

    I have rolled out the MDM 7 appliance (CentOS) to a client and we would like to change the certificate to a publicly signed SSL certificate. 

    I can find documentation for changing the cert on Windows, but nothing specific to the appliance and I really dont want to break it. 

    Can someone point me in the direction of installing and changing the certificate here? 

    Regards,

    Andy Denley

    Old Engineer. 

    ERA Agent V7 issues

    in ESET PROTECT On-prem (Remote Management)

    Posted

    Hi There, 

    I wonder if a permanent fix has been found for this? My client has the exact same issue.

    I migrated my clients Eset RA 6.5 Appliance to a new v7 appliance and it was all ok with 6.X Agents. 

    I then upgraded the agents to v7 and they all stopped checking in after a couple of days, and all stopped getting AV signature updates. So far this is effecting about 170 clients

    The work around is rebooting the virtual appliance. Which is not a good look. 

    Any help would be great!!!

    Regards,

    Andy Denley

    old Engineer... 

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