Beach

@Marcos on this same subject, what typically shows up on the Diagnostic logs of a client (both PC and Mac), and how do I get it there? Are these logs from Log Collector?

I created a Weekly Scheduled Smart Scan Client Task for my Windows PCs. 23 of my computers complete the task successfully each week, but I have 3 that do not. Any ideas?

I think I figured it out. I removed both the Agent and Endpoint Protection and then reinstalled them on my test machine that was not showing any icons and both of the icons showed up. On the other machines that were showing the Agent but not the Desktop icon: even though the users had clicked the Allow button in Security & Privacy System Preferences, the application itself wasn't actually running because none of them had performed a reboot up to that point. I manually launched ESET Endpoint Protection on them and a new window appeared (that can't be dismissed) informing that the system needs to be rebooted. Upon reboot, all of the systems have the Desktop and Agent icon next to their computer name on the ERA Server.

Yes, it can be started manually, I was just wondering if it was another thing that macOS 10.13 was preventing ok, makes sense It's possible I restarted the computer before the initial activation could begin. I created a Product activation task a couple of times for different computers but the task(s) were never started. I'll test another computer Yes, that's the behavior I was reporting -- the Latest Application Version isn't actually showing the latest version. Yes, I am using HTTP proxy for the ERA server itself: ADMIN->Server Settings->Advanced Settings->HTTP Proxy. Should I disable this? Also, I have my Endpoint clients configured via policies to use HTTP Proxy for Updates and also in Tools->Proxy Server. Yes, I was able to verify the agent was connecting. The group this particular computer is in is for testing and I have it reporting to ERA every 20 seconds. I have a different computer (actually a few like this) that I manually entered the license key on and activated successfully, which then updated the modules successfully. The computer has the Agent icon, but not Desktop: . It's checking in properly (10 minutes) , , and ERA knows that Endpoint Security is installed, but there is no Desktop icon:

I am running into this exact same issue on my computers running macOS, but I'm also running into an activation issue. I just tested this with a fresh install of High Sierra. Once the operating system had all of its updates installed (10.13.3), I manually installed the ESET Agent (sudo EraAgentInstaller.sh) via Terminal. Once the computer showed up in Lost & found on my ERA Server, I selected it and created a new Software Install task. I checked the End User License Agreement, selected the appropriate ESET License (ESET ENDPOINT SECURITY FOR MAC OS X in this case), and selected Install package from repository (ESET ENDPOINT SECURITY FOR OS X; VERSION 6.5.600.1, which is the latest version). Upon the computer's next check-in with ERA, the Client Task started. During the installation of ESET Endpoint Security, the following screen appears: I then clicked the Open Security Preferences button shown above I was then taken to this screen: I then clicked the Allow button as shown above After a couple of minutes the Client Task changed to green/successful on the ERA Server. Historically, ESET Endpoint Security would automatically open on the client computer upon a successful install, but it no longer does. So, at this point I restarted the computer Upon log in the ESET icon on the Menu Bar shows the following: I click the Activate product and manually enter the License Key and the computer successfully activates. Why do I have to manually enter the license key to activate the product when I selected the license key during the creation of the Client Task? This defeats the purpose of being able to install remotely because now I have to either physically visit each machine to enter the license key, work with the end-user to establish a remote control session so I can enter the license key, or provide the license key to the end-user and have him/her enter it which is not something I really want to do. After the successful activation the computer updates its modules successfully, so all is good at this point. Except on the ERA Server For this particular computer the ERA Server thinks the latest version is an earlier version than what is installed: Also, there are no Desktop or Agent icon indicators next to this computer indicating that there are products installed as there are for other computers: Could this be a High Sierra issue? It don't recall the System Extension Blocked pop-up window appearing before High Sierra. And, if that's the case, how can this be fixed?