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Al Puzzuoli

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Everything posted by Al Puzzuoli

  1. Hello, I am using Nod32 Home Edition on my own PC. At work, I am a user of, and administrator of Eset EndpointSecurity. I've noticed that at home, nod32 is more aggressive about protecting me from URLs containing potentially unwanted content. For example, at home, I can't go to todownload.com URLs while at work, I can. Is this a feature that hasn't made it into Endpoint yet, or is it something I need to activate somehow? Thanks, --Al
  2. Hello, I am looking to deploy Nod32 on our domain of about 50 machines, a mix of desktops, laptops and several servers. I have gone through the setup guide and have the ERA Server and console functioning within my network. What I am not clear on though are best practices, especially when dealing with my laptops phoning home externally. Should I just open ports 2221-2224 on the ERA server to the outside world? If I do this, then do you recommend setting a password for clients to authenticate? What about setting up a mirror? I work at a major university and bandwidth isn't really an issue. Is it worth having my own mirror, or should I just let clients update directly from Eset's servers? Is there a way to configure clients to fall back to Eset's update servers if our mirror is unreachable or otherwise unavailable? If it is advantageous to have a mirror, then what sort of authentication do you suggest? Thanks in advance for any thoughts, Al
  3. Hello, I am trying to study various pieces of malware from within a VMware virtual machine. My host system is running Windows 7 64, and Nod32 7.0.302.0. The problem I am having is that Frankly, Eset is almost doing its job too well. NOD is preventing me from downloading any bad things, via the web browser in my virtual machine. On my host system, I get an alert about c:\Windows\SysWow64\vmnat.exe. I tried excluding this file, but NOD doesn't seem to honor the exclusion. The vmnat.exe alerts just keep coming. I suppose I could just temporarily disable protection on my host system, but I'm curious as to the mechanics of what is going on here, and why the exclusion isn't working. Thanks, Al
  4. Hi Patrick, Thanks! That was exactly the issue. I didn't realize that the notifications were not configured to send email alerts by default, and I thought for sure when I hit the test button, that an email would have been generated regardless. That wasn't the case. Everything is working now. Thanks again, Al
  5. Hi Marcos, Thanks for the reply. Do I press control+g right from the main window, or after pressing f5 for advanced setup? Is control+g the same as turning off graphics under the user interface section? If so, then I've already tried that to no avail. Thanks, Al
  6. Hello, I recently purchased a two year subscription for NOD32, and am currently running version 7.0.302.0. I am blind, and use the Jaws for Windows screen reader. I have been an Eset user on and off for years, and have always enjoyed working with Nod32 due in part to the fact that your UI has mostly adhered to Windows standards and has been quite accessible. This still holds true for the most part, but I have found one area where this appears not to be the case, and it's concerning, because it's arguably the most important element of the UI. I'm referring to realtime alerts. I tested this by playing with a zipped version of the Eicar test file. First, I opened the zip, and then attempted to open the txt file itself. Of course, Nod32 prevented the file from opening, and an alert popped up on screen. However, the alert did not appear to be a standard windows dialog, it wasn't accessible in the alt tab order, and there doesn't seem to be any option to have alerts displayed as standard notification balloons. So from my perspective, I opened the zip, attempted to open the Eicar.txt file, and absolutely nothing happened. Of course in this instance, I know that Nod32 prevented the file from opening; However, I find the fact that I will have no feedback whatsoever if I stumble on a bug in the wild to be disconcerting to say the least. Granted, I should have tested this when I was using the trial version; However, I am also evaluating the business endpoint version at work, which does display accessible alert balloons, at least under Windows 8. Also, when I used to use the home version several years ago, alerts did appear in the alt tab order, and were relatively accessible if I turned off graphics mode. Something has changed in the last few iterations of the home version and now the realtime alert component is seriously broken in terms of accessibility. Is there anything I can tweak in settings to make this better? If not, any chance of some help in a future update? Thanks, Al
  7. Any info, anyone? I can't believe I'm the only one trying to do this and having problems? Have others successfully configured not the clients, but the ERA server to send alerts using an SMTP server that requires authentication and SSL? I like to think I'm relatively competent at what I do, and setting a program up to talk to an SMTP server should be trivial. But in this case, the solution is either very unobvious, or it just isn't working. If this is broken, could someone tell me that so I stop wasting my time? If there is a way to do this, is there a KB article anywhere that describes the process? If SMTP isn't the most efficient way to receive alerts, then what alternatives are there? Thanks, Al
  8. Hello, If I'm understanding things correctly, the article you reference describes how to configure SMTP notifications to be sent via the clients, not the server. The problem I have with this approach is that in my world, there is no longer such a thing as a mail server that doesn't require secure SMTP. Oddly, support for secure SMTP seems to be lacking in Nod32 clients, but available in ERA server. Therefore, it seems to me that the only way I can enable any alerts at all is via ERA server's notification manager, and that's what's not working for me. Am I misunderstanding something here, or is this process more complicated than it needs to be? If only the clients would support SMTPS ...
  9. Hello, I'm trying to configure the eRA server to send threat notifications via SMTP. I know the SMTP settings I want to use are valid, because I can enter them into the "Other settings" dialog, press the "send test email" button, and almost immediately get a response; However, when I go to notifications manager, select a rule and hit the "test it" button, I never receive a message. I've noticed that for some odd reason, the ERA UI does not offer the option of specifying a default send to address. I set this option under advanced settings using the configuration editor so I assume it is set correctly, but that's the problem. There doesn't seem to be any good way to diagnose the issue. All I know is I'm not getting emails from the ERA unless I send a test message from the settings dialog, and I have no idea how to troubleshoot any further. Any help would be much appreciated, Al
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