Rick

Clear update cache will do most of the time.

Try it in safe mode

The problem is, there is no "default" OS like Windows in cars, so it's really hard to make software for it.

Visit hxxp://www.eset.com/int/ , in the upper right corner, click your country, and look for the contact details.

Are you using the latest version of ESS 6 ?

(Sorry for answering this in dutch, but this is to help the user ) Ik raad u aan gebruik te maken van de offline installer van ESET, deze kunt u hier vinden: NOD32 Antivirus: hxxp://www.eset.com/nl/download/thuis/detail/family/2/#offline Smart Security: hxxp://www.eset.com/nl/download/thuis/detail/family/5/#offline En zoals Marcos al aangeeft, gebruik de verwijdertool + offline installer als het met enkel de offline installer nog niet werkt. hxxp://kb.eset.com/esetkb/index?page=content&id=SOLN2289&viewlocale=nl_NL

This bug is already known, I submitted it last month.

Try another mail?

You can always try to use the offline installer. ESET Smart Security: hxxp://www.eset.com/download/home/detail/family/5/#offline ESET NOD32 Antivirus: hxxp://www.eset.com/download/home/detail/family/2/#offline

Maybe you should just use Chrome or Firefox.

ESET Cyber Security uses much CPU while updating, and after that, it starts a scan, you can turn off the automatic scan via the Planner.

Nice to see there is a forum too, especially the topics with the known issues are very nice, it saves me lots of time