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NuclearSSD

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Kudos

  1. Upvote
    NuclearSSD received kudos from Kstainton in EFDE Pre Boot Additional Keyboard Layouts   
    I think that Marc wanted was to install the additional keyboard.
    https://help.eset.com/efde/en-US/add_remove_keyboard_layouts.html
    This should do the trick
  2. Upvote
    NuclearSSD received kudos from Kstainton in EFDE - Failed to take TPM ownership   
    Alrightly then, if anyone else gets this, it seem if you have the dreaded Windows \ Office 365 TPM Issue, like this one https://answers.microsoft.com/en-us/outlook_com/forum/all/error-code-80090016-trusted-platform-module-has/c0588197-a33a-423f-bcb0-4ab5cda58928 then you need to fix that first.
  3. Upvote
    NuclearSSD gave kudos to Marcos in Slow web console - On premise ESMC PROTECT   
    Please raise a support ticket with your local ESET distributor since further logs and investigation will be needed.
  4. Upvote
    NuclearSSD gave kudos to Snakeyes in Endpoint Security Anti phishing non functional   
    This process worked for me on all servers that I needed to run it on.  I didn't have to do a 3rd reboot thankfully.
  5. Upvote
    NuclearSSD gave kudos to Marcos in Endpoint Security Anti phishing non functional   
    Please carry on as follows:
    - in the advanced setup -> tools -> diagnostics enable advanced network protection logging
    - reboot the machine
    - disable advanced logging
    - collect logs with ESET Log Collector and upload the generated archive here.
  6. Upvote
    NuclearSSD gave kudos to Marcos in Endpoint Security Anti phishing non functional   
    Looks like the machine was not rebooted after enabling advanced network protection logging. Anyways, the root cause of the errors is clear. For some reason the old driver epfwwfpr.sys was not removed during upgrade for an unknown reason.
    Please run the following command as an administrator and reboot the server:
    "sc delete epfwwfpr"
    Reinstallation of EFSW should not be necessary, however, should an error still be reported after the reboot try uninstalling EFSW and installing it from scratch.
  7. Upvote
    NuclearSSD received kudos from Snakeyes in Endpoint Security Anti phishing non functional   
    OK, so seems it is this service, but it does not remove when you ask it to! Order I took to resolve this issue...
    Remove EFSW Restart Server Run "sc delete epfwwfpr" in elevated cmd (Should get [SC] DeleteService Success) Restart Server Run "sc delete epfwwfpr" in elevated cmd - Yes again to make sure it has gone, you should get a different message... if you get "[SC] DeleteService Success" again then back to step 3.. this has to go before you install again. Install new version of EFSW
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