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  1. How I got a new email that says Thank you for choosing ESET and it generated me a new license key with a new expiration date. I also see it inside the program:
  2. When I click on Update modules, I get this: My license key is valid for another year. Can anyone help?
  3. How do I check my version in the settings? No one is actually willing to help because of the covid19 issue right now plus alot of the people around me will find a way to up charge me. So since you know about this and it seems like a widespread issue, me having this detection was not directly from my paranoia of the remote session I had especially since files cannot be installed with my permission but rather this is a worldwide problem? What will this update do for me and should I now have to spend the time to backup everything right now before I do it?
  4. I just did and I got this. I have this motherboard as a desktop PC and the remaining parts of this PC Desktop is custom built - its not a notebook.
  5. So you think it was a coincidence that I may have been paranoid from the remote session I had with someone and then did the custom scan the same day?
  6. I had someone do a FixMe.IT session and I didn't know it would automatically give the person full mouse/control and how easy it was for them to install things on my computer without any large visual consenting request or a popup. I mean after I installed that software and tried to remote my laptop to see how it worked, I wasn't able to install programs in my computer on the other side in the session without a popup consent but I was able to literally install a FixMe.It Client Session.exe by simply clicking the install button on my end as the "technician". But, I'm not to sure if this can be de
  7. When you say 1."... [t]his detection is disabled by default so it's likely that you have enabled it just recently." What do you mean I would have enabled it recently? I haven't disabled-reenabled my protection setups. I just did a custom-scan because someone had me do a FixMe.IT session and I didn't know it would automatically give full mouse/control to the other person on the other side so I can scared and did the same the same day. 2. UEFI is not scanned during each automatic startup scan. However, it can be scanned on demand if selected among the targets. Maybe you didn't have it selec
  8. Why did ESET out of the blue detect this now? I did a custom scan and not a regular scan? When you said the malicious versions allowed the "hacker" - what hacker? Who installed this Absolute software or someone who did recently on my computer? If you meant hacker with regards to from the manufacturer, then what is harmful or potentially be harmful?
  9. What device? My computer was custom build. So are you saying CompuTrace was installed in what exactly, my motherboard? I currently have a ASUSTeK COMPUTER INC. STRIX B250I GAMING. What is this file that ESET picked up and what does it do and how has it hurted me since it was installed?
  10. No this device had already had Eset. Where did this come from and what can it do? Better yet, why wasnt ESET able to detect/prevent it?
  11. What is a CompuTrace though? Why can't it be cleaned? Is it a virus?
  12. I did a scan and ESET says scan is done but detection occurred 1 but not cleaned. What is it and how do I clean it? Attach is the log file.
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