Kieran Barry
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Posts posted by Kieran Barry
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50 minutes ago, Oliver said:
There is no such option at the moment. But you can create a read-only user for them and give that user permissions to see your policies. This way they can navigate to the Policies, click on any policy they need and under the Setting tab see all the applied settings of the policy.
Is this something that I could potentially suggest in the changes thread?
Kind Regards,
Kieran Barry
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Hi Guys,
Just a quick question, is there any way that you can export a policy to a readable format?
Basically, I want to take a readable copy of a policy in a PDF file format (or .docx) so that there is always a guide as to what policies we have in-case I am off and someone needs to have a look etc.
Kind Regards,
Kieran Barry
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15 minutes ago, Marcos said:
In the update setup make sure that automatic server selection is enabled:
Also check if proxy server is disabled:
In case you're able to reproduce the issue, enable update engine advanced logging under Tools -> Diagnostics and run update. Then disable logging and provide me with logs gathered with ESET Log Collector.
I have checked these settings and they are the same as yours.
I have enabled the logging just in-case the issue happens again.
Thank you for your help
Kind Regards,
Kieran Barry
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Version 6.6, connected to ERA v6.
How can I check where it updates from?
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Hi guys,
Just encountered a strange problem, more of a post to let you know that it's been encountered.
I got an email stating that when one of our machines tried to update definitions, the file was not found on the server. I went downstairs to take a look and manually checked for updates and it went through with no problems. Is there a difference between it trying to update automatically and manually?
Kind Regards,
Kieran Barry
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11 hours ago, Foiler said:
Thank you Marcos .. sensible suggestion to uninstall and test, but I am a bit nervous to do that given that we would have an unprotected workstation for a day or two while waiting for a password prompt, or not. Also not a conclusive test by the nature of the beast unless we uninstalled it permanently.
Microsoft have a product called SARA https://support.microsoft.com/en-nz/help/4098558/how-to-scan-outlook-by-using-the-sara-tool and this failed so we could test that with Eset uninstalled.
There is some suggestion by Microsoft that port 443 is being interfered with - could Eset possibly be guilty of that and is there any way of disabling that component?
Hi Foiler,
We have 140 endpoints using Office 365 Mail and all of them have ESET installed and we have no issues.
Does the password prompt specifically appear once a day or every time you restart the machine?
If it was blocking port 443 then you wouldn't be able to receive any mail traffic in the first place so it cannot be that.
Try updating your ESET client to a newer version?
Regards,
Kieran Barry
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Can you clarify as to what you mean by hit?
It's a very vague opener to a topic so you may not get the help you want/need until you clarify a little more.
Regards,
Kieran Barry
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8 hours ago, Chuck said:
Would like to know how to delete ESET from my Windows PC
If you go into your Control Panel or Settings (depending what version of Windows you use)
You can use Add or Remove Programs to remove ESET.
Or you can use the ERA/ESMC to remove ESET from a machine also.
Regards,
Kieran Barry
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7 minutes ago, galaxy said:
1809 is the problem When I uninstall eset everything is good again
I think there is most likely something bigger at play here.
ESET wouldn't control anything to do with the Start Menu and Settings etc.
Maybe you have some sort of setting that is clashing with ESET that @anton83 does not have, as he said his is working fine?
Can you specify what version of ESET you are using? And how many clients you are experiencing this with?
Regards,
Kieran Barry
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Just now, Christian Stück said:
Hi Kieran,
wow, good work!
My most common Problems are: computer replaced but not deactivated, user on vacation, laptop offline.
We have multiple admin-teams on multiple locations and not all are devoted to ESET the same amount ?Good to hear, that it IS possible to get 100%
Regards,
Christian
Hi Christian,
If I am understanding you correctly, you can remove the machines from the Computers list on ERA/ESMC (Depending what you use) and it will deactivate the product on that client and remove it from the list.
Do you use any other Antivirus applications or are the teams just not invested in the security of their clients?
Regards,
Kieran Barry
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1 minute ago, galaxy said:
Start function does not work, it does not respond, even the settings can not start, it takes a very long time until the system responds, I now have the 1803 back on it and the problems are gone
How do you know that these issues are caused by ESET? I doubt ESET would control whether the Start function worked or not.
I have these issues sometimes with 1803 and I have ESET running on about 140 machines all working fine.
Regards,
Kieran Barry
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18 minutes ago, novice said:
I am crying for over 300CAD spent on various ESET licenses , when I see a free antivirus performing better.
This is my involvement...
They say they have tested 193 URLs with malicious software. How do you know that if 500 were tested, the free AV's would not drop their score?
193 URLs to me does not sound like a lot at all when there are potentially millions of malicious URLs found on the web. No AV is going to protect against 100% of them.
As part of my thesis at University, we had to manually scan through 2000 files for malicious content using various different methods, 193 test cases is nothing so in my opinion this test really doesn't show much at all.
EDIT: I would also like to point out the quote that appears at the bottom of the test page:
QuoteWe would like to point out that while some products may sometimes be able to reach 100% protection rates in a test, it does not mean that these products will always protect against all threats on the web. It just means that they were able to block 100% of the widespread malicious samples used in a test.
Regards,
Kieran Barry
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Yet for some reason that only the gods seem to know, you are still very much involved within the ESET community.
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13 hours ago, MatG-DK said:
Well i changed my mind..
I can't live without Google Chrome and will rely on Windows Defender, so sadly ESET Smart Security must go..
So long.. It has been 11 great years with ESET but you left me and other users behind..
If you feel like you can survive with just having Windows Defender then good luck, but I still don't think you need to remove it when ESET have said that they are working on it. After being with ESET for "11 great years" you're just going to drop them because this issue may take a little longer to fix then most?
13 hours ago, MatG-DK said:You had the chance to sort things out with Google but instead you just blame Google and that leaves me frustrated. I trusted you to make me feel safe in every way...
They, along with quite a few other large companies are blaming Google as it is their fault. They're not doing it just to have a go at Google, it is genuinely Google's fault and ESET have said that they are looking for a way to fix this.
13 hours ago, MatG-DK said:I know Google is the one i should blame, but they have the upper right-hand now, so please understand my choise.
Google are worth roughly $110.8bn, and their parent company is valued at around $851.2bn, of course they have the upper hand.
Regards,
Kieran Barry
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Hi @Justin,
What version of Endpoint are you using and what version of ERA/ESMC are you using?
Regards,
Kieran Barry
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2 hours ago, RvW said:
You clearly didn't read the links. Do you at least agree with me on that?
I think we can all agree with that.
Google added Antivirus features to Chrome back in 2017 and ever since then it has been an issue for other AV companies as Google for some reason or another doesn't want to share the responsibility of keeping people safe by browsing the web.
I think the best option would be to disable Google Chrome in the excluded applications list, so that it doesn't try to scan, therefore making Google Chrome have a little tantrum.
If not, then remove Google Chrome in the first place seeing as it takes up about a billion GB of Memory (yes it's an exaggeration)
Regards,
Kieran Barry
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Apologies, I did not realise that one of my colleagues had included this into one of our policies.
Thanks for that!
Regards,
Kieran Barry
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3 minutes ago, MichalJ said:
Also, so see non-eset applications in the list of installed apps, you have to first enable its collection by the means of a policy set for ESMC / ERA agent. There is a corresponding switch called "Report non-ESET-installed applications" within "ESET Management AGent / Advanced Settings / Operating System" policy configuration.
Hi @MichalJ,
Is this not set by default? I have never turned this on but I am still getting information about non-ESET-installed applications.
Regards,
Kieran Barry
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2 minutes ago, hamed_masoomi67 said:
Thanks for Reply
I am Looking for a report that shows what application install on my clients separated with computer names.can i do it???
Regards
Hi @hamed_masoomi67,
You have to remember that you may need to duplicate and edit some of the reports that are pre-installed with ESET.
If you add the "Computer . Group by (Computer name)" data column to the report that I have mentioned above then you will get a list of the computer names next to the installed applications.
Regards,
Kieran Barry
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Hi @hamed_masoomi67,
Unfortunately I cannot find a way to create a report with all hardware on your clients.
However, with the "Installed Applications" report, if you go into Edit, check that these Data settings are there:
Then you should be able to see all applications as I have just run this and gotten back a report that lists all applications, including ESET applications.
Let me know how you get on.
Regards,
Kieran Barry
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Hi Guys,
I have been working very closely with MDM software for a while and I have come up with a list of 10 things that every MDM solution should incorporate to make sure that your mobile devices are as safe as they can be. Of course there is no MDM solution that can protect a mobile device 100% but I believe that having these guidelines will help you keep them as secure as possible.
- Standards for Password Strength - It is a requirement that mobile devices passwords and pass-codes meet or exceed these standards that have been set, including length and complexity. As part of this, there should also be a strict retry and timeout procedure created if a password is incorrectly input more than a certain amount of times.
- Platform Specification Requirements - A carelessly maintained mobile device can cause serious issues which can cause vulnerability within your infrastructure. Setting a minimum and maximum guideline for operating systems and platforms is key to keeping your devices safe and a device not within these guidelines needs to be restricted.
- Application Lock-down - You need to incorporate settings so that applications cannot access Contacts, Photos, Messages, Location etc by default, as depending on what country you are operating in, this could be a breach of the data protection and privacy laws. This should also dictate which applications will appear on the devices home-screen and limit access to nonessential applications.
- Quick Learning Process - Whatever MDM solution you are using, you need to make sure that the management is quick and easy to learn so that anyone new who needs access to the management can know what they are doing without having to take a lot of time practising etc.
- Single Point of Management - The management of the MDM solution must be accessible in one space like a management console where you can view endpoints, users and policies etc.
- Reporting tools - There must be a way in which in-depth information about device inventory, security risks and compliance etc can be seen through reporting tools.
- Device Lock-down - The MDM solution should be able to set up specific guidelines for accessing secure data, and rules should be set up to protect the device in a case where it is breached, lost or stolen.
- Policies - The MDM solution needs to have a policy that is customizable which can be built upon previous iterations, while also being able to accommodate an unlimited number of policies.
- Cellular Data Usage - The MDM solution should be able to integrate with the mobile carrier to ensure conscientious usage so that it is not abused. Services such as video streaming and music services should be disabled.
- Integration - The MDM solution should be able to integrate with other services that you have within your infrastructure so that there are no conflicts of interest and other issues.
I hope this helps you guys and if you have any questions let me know.
Regards,
Kieran Barry
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16 minutes ago, hamed_masoomi67 said:
Hi guys
is there any report for showing clients hardware Information???
and
is there any report for showing clients Install application??
thanks
Hi @hamed_masoomi67,
If you go to Computers > Click on one of the computers and then click "Show Details" you can request a log (button at the bottom of the page) that will show what hardware they have.
For the "report for showing clients install application" there is an already created report in the "Reports" section known as "Installed Applications" that give you run down of what software is installed within your infrastructure. You can then obviously add filters to specify the search.
Regards,
Kieran Barry
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53 minutes ago, M.Schaap said:
This 10% treshold is rather large. Makes sense from a Sales point of view but not for Operators.
We only have 100 devices, but that would be the entire 10% margin for a 1000 user company... define "Almost" overusing...Would you rather be warned that you have 10 seats left than be warned when you have 1 left?
I believe 10% is quite a good margin as it gives you time to enquire about new licenses etc. I see what you are saying with a 1000 user company, but it is all subjective. A 1000 user company may employ 100 more people before a 100 user company will employ 10.
Companies using ESET would only moan even more if there was no "overusage" warning as they wouldn't know how many licenses they had until it's too late.
Regards,
Kieran Barry
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Hi @greyjoy99,
Try setting it to an AND operation, then having the rules:
OS edition . OS type = Microsoft Windows (or whatever you have)
AND Installed Software . Application name has no value.
Regards,
Kieran Barry
Error when trying to add License into ELA
in ESET Licensing for Business
Posted
Hi all,
I am encountering an issue in where an error is occurring every time I try to add our business license into ELA.
When trying to add the license, a message reads: "Sorry for the inconvenience, there was an error processing your request".
I am 100% sure that I am getting the license key and ELA password right and can't figure out why this is happening.
Thank you and Kind Regards,
Kieran Barry