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Campbell IT

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Everything posted by Campbell IT

  1. Please have an option to block automatic upgrades as you have described above. While it sounds good in principle, unless reboots are forced, you could end up with computers that have pending reboots for weeks. We struggle with getting our users to log off, let alone reboot. Plus, if there is an issue with an upgrade in our environment, we would need to be able to prevent the upgrade from happening on more computers. Thanks.
  2. I had several machines detect HTML/ScrInject.B and for weeks, the detections would show up as unresolved. I finally got some time where the user would let me work on the system for a couple of hours and the only way I could find to actually get the detections to resolve was to run an in-depth scan with cleaning. It baffles me because these detections were reported after a smart scan. If there is some other easy (albeit, not intuitive) way do resolve detections, I would love to hear it. Thanks.
  3. I have found after working with ESMC 7.x for some time that the only way to permanently resolve detections is to run an In-depth scan with cleaning after a detection has occurred. Is there a way to configure ESMC so that when a desktop reports s detection, an in-depth scan with cleaning is scheduled automatically?
  4. No, I installed ESMC 7 fresh some time ago and upgraded to 7.1.717.0 in the last few months.
  5. How do I know what detections have been resolved and no longer need my attention? I have set the filter to the Preset filter "All unresolved threats" and it shows all threats back to Oct 2019, even those that have a check in the column "Resolved". If they are resolved and I set the ESET Preset filter "All unresolved threats", why is it showing me resolved threats? It is very difficult to tell what computers need to be examined more closely. Also, what does ESET consider as an action taken? Because that filter also shows detections back to Oct 2019 if I select "All threats without action taken". Is this a browser issue? I am using FIrefox 75.0
  6. Never mind. Now I see there is another tab. Everything was so easy in 5.x. Even after 18 months + of using 7.x, I still get stumped. It really needs to be redesigned and streamlined.
  7. Using ESMC 7.1.717.0, trying to figure out the process for deleting detections from the quarantine on a client. For the life of me, I cannot figure out how to do this. I get an alert that there is a detection that has not been resolved, so I look at the detections and click on Show Details. It shows me the details of the detection and has the client name in the upper left. I click on the Show Details button below the client name and it takes me to the details of that client. It lists the detections for that client, so I click on Show Details and it takes me right back where I started. Can we please just have a button to delete items from quarantine? This product is so overly complicated it's making me start to think of alternative products.
  8. "Last successful update" would work fine. In the meantime, I will adjust the settings you outlined above. Again, thanks for listening to my feedback.
  9. Thank you for looking into the suggestion. We only have a few computers that would have multiple users logged in at one time. In 5.x, the logged in user shows up as "Multiple users". It doesn't happen often, so it wouldn't be a problem for us. To clarify - I'm asking to have the option to display this info in the computer table. Either have it off by default, but allow admins to enable it or vice-versa. Regarding the Detection engine, what I am looking for (and what we used the VSDB info for) is to be able to see at a quick glance, which machines are not updated. I suppose that ESMC will flag machines in red if they have an issue, but then we have to drill down to find out what is going on. Sometimes it's as simple as the machine being turned off, which we don't need to investigate.
  10. Description: Add fields to Computers list Detail: In ESET ERA 5.x you could customize the fields in the list of computers. It made it very easy to see what user is logged into a particular machine because you could add a custom field with the username. In ESMC, you have to click on the machine, then click Show Details and then scroll down to Users to see who is logged in. The same goes for the Virus DB version (now called Detection Engine in ESMC). Please give administrators the option to make the console less click intensive. We need to be able to find info quickly without having to click and scroll so much. Thanks for listening.
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