psychopomp1

Yes, I've used the Eset Uninstall tool and as a last resort, even installed EIS on a pc with freshly installed Windows (ie no previous version of EIS) and in both scenarios, i still get the spinning wheel at random boot ups.

Marcos, I'm afraid the spinning wheel issue still exists on v16.2.11.0. Happens randomly. I downloaded installer from 'downloads' link on top of forum menu. Disappointing that ESET still can't fix this 😪

Thanks, I'm still on v16.1.14.0. I will download &install v16.2 and report back.

Its still happening on EIS v16.1.14.0, been happening since v14 from 2021. ESET support cannot seem to fix this despite sending them tonnes of logs. Very disappointing that ESET can't fix such a simple bug...

Probably because you supplied a URL from ESET Nigeria in the first place (look for 'ng')

Euurggghhh its happening again on both PCs

Hi peteyt I stopped using EIS for a year or so (despite having a valid licence) as I was using another product (Cylance Protect). But I've gone back to using EIS and on both PCs, EIS has never been installed on them before. But since last night, this issue doesn't exist anymore on one of the PCs - no idea if it just randomly occurs or if the issue has been fixed by ESET Support. Will check other pc.

Sent you a pm Marcos with support ticket # and download link.

Hi Marcos Thanks but how do i send the eguiproxy.dmp and eis logs.zip files to ESET support? They are 97Mb and 54 Mb respectively but your technical support webpage won't allow anything greater than 21Mb to be uploaded. Can I somehow send the files to you directly? Thanks, Psycho

Hi, I posted about this issue a few years ago but it looks like this 'bug' (if that what it really is) still hasn't been fixed: But now when I hover on ESET icon, its just says 'ESET Internet Security 16.0.26.0' yet the wheel spins and spins and spins forever. Definitions are up to date, product is up to date and PC has been scanned. Will this bug ever be fixed? It's happening on both of my PCs running Windows 10 Pro x64. Cheers

Hi I've noticed web pages in Chrome load slightly faster with web filtering switched off in ESET Internet Security but then I get the annoying red warning in ESET. Is there any way to switch off web filering and not get any warnings? Thanks

Thanks guys. I'm well aware that the animation usually indicates a startup scan, product/signature update etc but in my case it seems to last indefinitely, ie until the PC is shut down, whether after 10 mins or after 5 hours despite startup scan having been completed and product (and virus definitions) being up to date. Even when i click on the 'update' button within the software and ESET shows the latest date/time of updates, the animation continues. I'm guessing this is a bug, albeit a minor one?

Hi, My desktop PC is running Eset Internet Security v14.2.19 (64 bit) but every time I boot up the PC, a small blue dot continuously goes around the ESET logo and when I hover over this, it states 'update in progress', despite product already being up to date. Granted, its not a huge bug but can someone from ESET look into this please? Thanks

No thanks, the current ESET UI is fine as it is. It looks attractive without being overpowering and above all, is very user friendly - with no learning curve required. Maybe the OP would prefer something like this? lol

@itman '"check for updates'' appears for both 32 & 64 bit 13.0.22 versions, so no issues there. My issue was, that clicking on "check for updates" in the 32 bit of v13.0.22 did NOT give me an option to upgrade to 13.0.24 whilst in the 64 bit version, there was an option to upgrade to 13.0.24. Therefore i had to manually download the 32 bit version of EIS 13.0.24 and install that over 13.0.22. Bit of a faff....

Thanks. Yes I'm aware of that but my question was: why on my 64 bit version of EIS 13.0.22 i was able to update to 13.0.24 using the 'update' option within the software, but was unable to do the same for the 32 bit version on a different PC? Not a huge issue, as I manually downloaded the 32 bit version of 13.0.24 and just installed that over 13.0.22 but i'm curious to know why in program updates to the 64 & 32 bit versions are treated differently.

On my 64 bit laptop, i was able to update EIS from 13.0.22 to 13.0.24 using the 'update' option within the program. However on my 32 bit desktop, there's no update available to 13.0.24 if going through the 'update' option. I had to manually download 13.0.24 and install that over 13.0.22. Which begs the question, why are updates to 64 bit & 32 bit versions treated differently? Cheers

Hi, I'm unable to access stormfront.org from any of my PCs with EIS installed. I'm getting the following message in any browser: This doesn't happen on other PCs NOT running ESET products. Can someone from ESET fix this please? Alternatively can i whitelist this site in ESET settings? Oh and before anyone asks why I need to visit this site, I work/report for Hope Not Hate Cheers

Hi Does anyone know why I was able to upgrade within the software from v11.0.159.9 to v11.1.42 on my Windows 10 32 bit PC, however on my Windows 10 64 bit PC, no updates are available to v11.1.42, and it is still stuck on v11.0.159.9 ? Cheers

I have 2 pc's: one is running 64 bit Windows 10 Pro and the other 32 bit Windows 10 Pro. Both are running ESET Smart Security 10.2.19, 64 bit & 32 bit respectively. After Windows Creators update today on both PCs ESS no longer works on the 32 bit OS - 64 bit works fine. Trying to run egui.exe freezes the pc. I guess i need to remove ESS and re-install, is that correct? I hate you Microsoft!!!

Euuurgggghhh....no thanks! IMHO Malwarebytes v3 is almost a virus/malware in itself. It slows down your pc and is a severe memory hog on your pc's resources. Its the complete antithesis of ESET.

I'll wait until the year 2060 for Malwarebytes v25 before i think of using my lifetime licence again!

Hi, IMHO Malwarebytes v3 is the absolute antithesis of ESET Smart Security. Whilst ESET SS is one of (if not the) lightest security products around, MB v3 is a severe memory/system resources hog, is full of bugs galore and feels like you're using a product from the 1980's. As an example, my Thinkpad X220 notebook with intel i7 processor, running with Win 7 64 bit and 16gb ram only uses ~ 60mb of system memory for ESET SS yet when i installed the bloatware known as Malwarebytes v3.05 it used ~300mb of system memory, made my notebook fan spin almost constantly and worst of all, was making my notebook battery last less than 5 hours when i got at least 6 hrs with no MB bloatware installed. On the plus side, I didn't find any conflicting issues between the 2 softwares but I removed MB v3.05 almost immediately. The other day i re-installed MB v3.06 of MB and the same performance issues were still there and when i asked the forum mods why they aren't fixed in v3.06 i was told MB has always worked this way!!! Needless to say I won't be going back to MB v3 anytime soon even though I was foolish enough to buy a lifetime licence on ebay....

You can but I wouldn't recommend it as Internet Security v10 is slightly inferior to Smart Security v10 -no anti theft module. Just upgrade to Smart Security v10, job done ✅

Smart Security is available in v10, albeit only for those with an existing ESS license. See here for comparison: hxxp://support.eset.com/kb318/