NumberFive

Sorry, missread what you wrote.. I'll check via .MSI push.

But that's my problem.. If I have to physically go to the clients company in order to do that I might aswell just install all the other agents I have missing.. If there's nothing else that can be tried remotely I'll just have to schedule an appointment and install them manually..

Hello Marcos, thank you for the reply. When you say the agent MSI installer, do you mean to run the installer from the website on the target machine?

Good day everyone, I'm having an issue upgrading ESET agents from 6.4 to 7.2. We recently upgraded from ERA to ESCM and after the first round of agent updates some machines did not update. It seems like all of the machines in question might be running the 6.4 version. Tried the Security Management Center Components Upgrade task, they all come back as TASK FINISHED SUCCESSFULLY, but the agents remain in the original version. What can I do (that doesn't involve me manually updating every agent)?

So I think the issue is that some users are shutting down the PCs, and at the start of day the ESET scan immediatly starts scanning and shuts down the machines..

bump

Hello. Any news?

@Marcos Sorry, took a while.. This is what I got (zip attached).. It's happening to several users.. Doesn't seem to an issue with hibernation.. ees_logs.zip

Hello, I'm having some issues with ESET ENDPOINT in a new installation. I've created several on-demand scan tasks (scan+shutdown) for the different departments, all starting either late in the evening or at early dawn. The problem is that a few machines are doing said scans at the beggining of the day (9 AM) and than shutting down the machines while the users are trying to work. Here's a summary from one of the affected tasks: Trigger Description Scan and Shutdown - Administração Daily; every 1 day(s); starts: 2020 Feb 6 02:00:00; with no end; Local time; Invoke ASAP If Event Missed: No; Random Delay Interval: 0 second(s) It's set to 2AM, yet some of the machines started at the start of the day: gerencia01 - 2020 Feb 6 09:15:27 - Information: C:\;D:\ - 53735200 - Completed - 2020 Feb 6 09:19:12 / On-demand scanner admin01 - 2020 Feb 6 08:58:06 - Information: C:\;D:\ - 63930600 - Completed - 2020 Feb 6 09:10:49 / On-demand scanner The other PCs in the same group all started at 2AM and completed without any issues before the start of the business day.. This is happening with other PCs in different groups aswell.. Any ideas would be appreciated..

Good morning MartinK. There is no PROXY in use. And the firewall is not set to block connections. ---//--- Ok, MartinK, I checked the firewalls settings, everything seems OK, BUT, when we installed the firewall we forgot to change the gateway on the ERA server.. After changing that and the DNS everything seems to be OK. Sorry for wasting your time.. Thx alot for the help, keep up the good work..

Wireshark log is here... Not sure if this is what you want. These were under /var/log/eset/RemoteAdministrator/Server Wiresharklog.zip Logs.zip

Good morning. I was trying to update several instalations of ESET Endpoint security by creating a new install task with the latest ESET release. But I'm not able to do so, because the repository list is empty and displays the message NO DATA AVAILABLE. Tried different browsers, tried restarting the ERA server. No luck. The hxxp://repository.eset.com/v1/info.meta link does prompt for the file download (so I assume there's a connection being made). We're also not using any proxies.. Tried changing the repository path from AUTOSELECT to the repository path, but no luck. Any ideas? --/-- Edit: Read that a few months back there was a downtime for the repository servers, can anyone confirm if that's the case or not? We're located in EUROPE (West).

It's Portuguese, but close enough:).. The scan was set to full, I've changed it to smart scan to test (don't have feedback yet). It's a standart 500gbs HDD. Scanning for C:\ only.

I'm guessing theres nothing to be done?

UPDATE Went to the client to check out the logs. Tried to export, but probably missed something because it only exported : <?xml version="1.0" encoding="utf-8" ?> <ESET> <LOG> <RECORD> <COLUMN NAME="Hora">23-10-2018 01:00:00</COLUMN> <COLUMN NAME="Pastas rastreadas">C:\</COLUMN> <COLUMN NAME="Rastreadas">3072021</COLUMN> <COLUMN NAME="Infectadas">0</COLUMN> <COLUMN NAME="Limpas">0</COLUMN> <COLUMN NAME="Status">Concluído</COLUMN> </RECORD> </LOG> </ESET> But anyway, since the scan was running I checked the scan log, and there were alot of yellow messages all with info like: I'll go back to the client late this afternoon and I'll get a screenshot of the messages (or part of them). ---edited--- Attached 2 new screenshots The messages says "Archive is password protected" and the bottom one as messages like "Not possible to open" "extract error"

The scans are starting at the correct times. Set to use local time. Client complained yesterday of the same thing. Today @ 9am, the scan ins't over yet. It's been running for 8 hours. Yesterday it started at 1am and it ended at 6pm, but that was because the user was forced to keep pausing the scan, or else he couldn't work. If they're indeed taking this long, it's a serious problem.

Hello MartinK, ty for your reply. I can't check the execution history today, I'll check on Monday. Regarding the time, we're using local time, and all the machines have the correct time.

Good morning. We have all clients in X organization set to start a full scan every day at 21:00 (almost the at the same time for all) The client is complaining that the scans are starting in the morning instead. After checking the detailed info on the scans for the previous days, the scan times are widely inconsistents. The scans all show that they started at the correct time (or so the console claims) The machines in the organization are almost all identical. Some scans are finishing in half an hour, others are taking 12 hours. Scan settings have the "invoke ASAP if failed" flag checked out. The only target to scan is C:\.

Ty for the tip. I'll take that into consideration and try to check it out.

Ty for your reply Marcos. Cancelling them is what the owned of the clinic is doing when the employees complain about slow performance on the machines. I'm not completely familiarized with the machines, but I do not think so. Is it possible that the scans are starting at a wrong time? I've checked the triggers and they're all correct..

Hello.. We have a few clients that have been complaining that the scans that start @ 1AM and are supposed to finish and shutdown the respective machines are taking more than 7 hours to complete, or starting out of time. Is it possible to set the scans to forcefully terminate when a certain time is reached, for example @ 8AM, the scans not completed would just terminate. I saw the END BY: option, but that's for the TASK itself or no?

Ok, ty for the information

Good day. I have a ERA server on a Windows environment, and I would like to move the server database to a Linux server. Is there any ESET approved way or tool to migrate the database from MSSQL to MYSQL? Thanks in advance.