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Sunwardsquash

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  1. It's really only a problem because there isn't much data inside ERA. For example--we're having an issue now (ticket submitted) where ESET is blocking Infopath forms. We have no idea what's causing it, and no triggers or alerts are being generated, but because I turned something on it's being blocked. Some things that would be helpful are "best practice" standard policies that explain what the different settings do and what they're for. In absence of that, my goal would be that any action ESET takes be logged to ERA somehow so I could track what's going on centrally and adjust accordingly. It's nice to see you guys taking the time to read these! Thanks.
  2. Description: Better ERA reporting/logging visible for client activity and better context-driven options inside ESET Detail: It doesn't seem to be very easy to see what's happening on clients without going to the client. I would expect there to be a way to see *all* ESET driven actions and logs from inside ERA and those should be actionable -- example: See that a website was blocked by Web Protect in ERA, right click on that and whitelist from a context menu. example: See that an application was blocked incoming or outgoing by the firewall from inside ERA, right click and whitelist or make a new rule from a context menu. Right now this is all very hard and time consuming to manage. Description: Better "standard" templates for behavior of profiles Detail: We're deploying ESET and it's overwhelming because of so many options. That's a good thing, but because ERA doesn't record much of what is happening on the client side I can't really tell what's going on without spending large amounts of time researching each option and testing with a client in a sandbox.
  3. Yes--the suggestion for handling it without user notification is better. It's confusing and frustrating for users right now. The only other way to do it would be to make sure the user only gets one prompt.
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