Slicendice

I am using ESET Smart Security Premium 16.2.15.0 I have searched the forum but didn't find this request; When a warning pops up regarding a file, threat found, or a file has been blocked temporarily and submitted for analysis, the word "file" has a hyperlink. However, clicking on it does nothing. Can it please reveal the file name and its location on the hard drive? The messages about a file 'blocked' temporarily and submitted for analysis do not show in the log either. Attached is an example with a threat but the "file" was deleted, but it should still link to the file name and path details information. Thanks

Hi there, I have the same issue, my forum email here is not the same as the licence either. I have it seems two accounts on Eset Home. one just reports Eset Mobile licenses (email ending in *****it.com) My public licence ID is 3AN-KHT-6TK If I log in with email ending gmx.com I have others, including Smart Premium home, in there it says license owner is the *****it.com email address Public license ID33C-P9S-STN Good eh. Can you help please? Oh and I bought via Eset website (but not sure if UK one whatever).

Hi My ESET Internet Security 12.2.23.0 (9/9/2019 modules) keeps showing "Anti-Theft optimization warning". My device was added but does not show in the devices in the portal. Nothing I do removes this (although clicking on "check again" makes the message go away for a few seconds). I tried deleting the device using Eset main program by disabling Anti-Theft, which deleted device, then I re-enabled Anti-Theft which readded the device, still does not show in portal, and error still there.

I have seen that yesterday too. I have the same version of EIS with the same issue,. Hardly secure to auto connect to an non-secure WIFI point.

Many thanks Sophie, and to Driver Easy for dealing with it promptly. It seems at this moment my Eset totally blocks access to the install file not sure if they have updated their signatures yet anyway (I checked for an signature update) All the best, Mark

I contacted their support and was told there is a new version released 16th Jan 2018 to resolve the above issues, and that they have contacted Eset to remove this block. No.1 for example is in the change log ; + You can choose whether to create a scheduled task when you install Driver Easy – Fixes a bug with the scheduled scan. So now when you disable or enable the scheduled scan, the same setting applies to your system etc. However I can't download it or verify anything until Eset remove the block so I can use the program I want to use and paid for.

Jdashn, thank you very much for the detailed information - now I understand. I will follow up with them to see what they have to say.

I have sent a message to Driver Easy hopefully they can clear this up with you. Pretty sure this will be at least partly due to the behaviour of the malware as indicated in the threads I linked.

Awesome, and this morning Eset deleted my drivereasy.exe. This is a legit program I purchased some time ago. Are you now saying it's a virus? hxxp://www.virusradar.com/en/MSIL_UwS.DriverEasy.A/description This seems to have stemmed from another program using drivereasy.com as a url when it runs. explained here apparently by an employee of Driver Easy. Especially see post #5 onwards. https://forums.malwarebytes.com/topic/205109-false-positive-of-driver-easy-by-adwcleaner/