Hello,
I was an ESET user a long time ago and recently I bought again a new multi-device license from ESET. I really like the product, its cleanness, simplicity and very low impact on system resources, however I have made a small list of things that I think should be improved:
1) Statistics: What is the purpose of the pie chart in statistics? Even in the most heavily infected systems, the percentage of infected (from the total of files) would still be a very small fraction, un-viewable on a pie chart. The only pie charts that would serve a purpose would be compering only infected files in categories (eg. 50% worms, 50% trojans), or results (eg. 33% cleaned, 33% deleted, 33% quarantined).
2) Scans: There is one general "scan" and then the "advanced" but it is not clear what the general computer scan does. Is it in-depth or a smart-scan? It would be better if there were a few more available default options, such as "quick scan" that scans the most commonly infected areas, "normal scan" that performs a full smart scan, and "deep scan" that performs a full in-depth scan.
3) Scheduler: a) There is an "update after dial-up connection" task. We are entering 2018 in a few days, who is still using a dial-up connection? b) There is no scheduled virus scan by default, although ESET recommends it. Why is so? Does ESET Security perform scheduled scans that are hardcoded in the product but do not appear in the scheduler?
4) Running processes: It would be nice if the user could add his own rating to some files.
5) System Cleaner: It detects altered settings but does not provide details on its detections. I have 6 settings changed from default in "system settings" category, but I don't know exactly which and I don't want to revert to default (or "clean") because it might be something I wanted to stay this way. For example, is "system restore" such a setting? I want it intentionally turned off because it takes upo space, it slows down the system occasionally and it hasn't worked in the past when I actually needed it.
6) Update-show all modules: Modules that are not active in NOD32 should not appear there, or they should be marked as disabled for the user's accurate information.
7) Firewall: I have read (and partially confirmed with a leak test) that ESET's firewall does not scan outbound traffic. Then what is the extra layer of protection that is provides to the user? Interactive mode, on the other hand, creates too many alerts and requires every time an extra UAC confirmation. A good idea would be (other vendors do that already) if ESET would use Window's own firewall and managed/protected its settings and enabled the outbound protection creating rules based on the reputation of each application.
Thanks,
John