john_White24778
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Everything posted by john_White24778
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How report the leaked licences ?
john_White24778 replied to john_White24778's topic in ESET Licensing for Business
We sent them to distributor but they are working even after 2-3 month . Please check your PM @Marcos -
Hi dear ESET staffs How we can report leaked and shared license from fake resellers to ESET , is there any Email address or ... ? We find some business license and send them for @Marcos
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Hi dears From today When we want to EDIT IPSet section in Endpoint Security policy , Web Console will Show This Error and we can not EDIT Or Update Policy : Something went wrong... *version: 10.1.277.0* *locale: en_US* *user.agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:109.0) Gecko/20100101 Firefox/119.0 (gecko1_8)* *document: https://192.168.1.27/era/webconsole/B2D1F71FD22B49AAFA6C259B9A28273B.cache.html* *url: https://192.168.1.27/era/webconsole/#id=POLICIES:id=EDIT_POLICIES;prod=eset.local.products.endpoint;p=1* *error:* Config engine error: Failed to set values, path Settings.NetworkAccessProtection.IpSets.1.Description status 24 : Read-only value write rejected Product: eset.local.products.endpoint Last loaded screen: features.networkaccess.ipset Last requested screen(s): features.networkaccess.ipset RPC method: _CE.rpc_api.screen_values_set This is our Server Info : ESET PROTECT (Server), Version 10.1 (10.1.1291.0) ESET PROTECT (Web Console), Version 10.1 (10.1.277.0) Name Version Update module 1036 (20230731) Translation support module 1986 (20231003) SysInspector module 1283 (20220614) SSL module 1081B (20230905) Push Notification Service module 1134 (20231005) Configuration module 2092.2 (20230929)
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Their update servers are work fine and not blocked from updating yet !!! just their domain is blocked via browsers . it is about 21 days that we report these compnaies to ESET , 21 days is not enough ??? Why ESET is so slow in such these cases while illegal companies are increase daily . ESET must black list illigal update servers very quickly so they can not continue their activities.
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I send this email 4 days ago and also yester day as follow but no reaction from ESET. such these fake servers must be blacklist very fast so they can not sell their fake license. I hope that in V8 ESET do not let users to crack AV and set their own update servers. We find these illegal update servers in ME region that their admin generate a FAKE user/pass and sell that to users for 10$/year . So ESET must blacklist their update servers so users could not update from this illegal update server. Also ESET must block their selling website that we listed below. While these fake resellers are active many users may become their victims : Edited ***** We think that ESET must block their update servers and also block their Domain that use for Fake activate and Fake Selling.
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Rollback problem in WinXPSp2
john_White24778 replied to john_White24778's topic in ESET Endpoint Products
Thank you Podrska2NORT, We find that some of our systems is infected with Necurs. But we can not clean it from safe mode . Permision for necurs file is denied us to remove the rootkit from even safe mode. i think the only way is bootable disk. is there any way to remove necurs without bootable disk via safe mod ? we have over 20 infected system and it is very hard to clean them via bootable while many of them have not CD-Drive. So how can we clean this rootkit from safe mode ? we use manual deletion but we recive permision error in syshost.exe file and a driver in sys32\drivers that is related to this virus and also we want to know if we remove this virus files , roll back problem will be solved ? -
Rollback problem in WinXPSp2
john_White24778 replied to john_White24778's topic in ESET Endpoint Products
No confirmation email is recived !!! . OK i will reinstall the windows . i think it is better and easiest way . if problem repeat in other client i will ckeck the matter again. thank u all. -
Rollback problem in WinXPSp2
john_White24778 replied to john_White24778's topic in ESET Endpoint Products
I have sent these info to ESET customer care yesterday via ticket but right now we do not recive any answer after 24H. I will share sysinspector log and prosses monitor and fresh log and also prosssess monitor . is online scanner usefull for this kind of problems to clean the infections ? -
Hi dear ESET professionals. We are installing ESET endpoint Antivirus in one of our client by Push installation but we recive an error. So we use direct installation with MSI on client and we see that installation rollbacked !!! Windows is XP and EEA installer version is 5.0.2228.1 We useed uninstall tools in safe mode and we have "No supported Av found". We create installation logs (As ESET and it is attached). installLog.zip
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No detection this Virus after 2days
john_White24778 replied to john_White24778's topic in Malware Finding and Cleaning
Thank you Macros . I will research again about this network and it's problems. thank you. -
Hi dear ESET Moderators. Our network is infected with a virus that we send it to samples@eset.com but after 48 Hours we had no answers and virus is undetected. Sorry for Attaching samples here but we have not any other way. over 200 Pcs of our company are infected !!! VT report of this sample : https://www.virustotal.com/en/file/068c906a6c5777806519fe20ea5902d971008427dd56c11ec9a47905433aef49/analysis/1402255492/ Pass : infected Why ESET do not reply mail that we send to samples@eset.com ?
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unfortunately . That solution did not work. the exaxt error is : " Restoring file from quarantine failed" Even we test it with Restore , Restore to and restore and exclude . The error was the same even while AV is disabled. The size of file is 4.6 GB and we have 4.0 Gb ram and over 70 Gb free space. We see this error in file that are big size. is there any solution to restore them dirctly from storage that is quarantine ?