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Everything posted by Farah

  1. You need to pause protocol filtering as well under advanced settings, and at last HIPS. Hips deactivation requires a restart as far as I know.
  2. in the mentioned article, there's a some scenarios explained, were you can boot into an ubuntu image and then download a decryptor tool from deslock website , in which us can use to decrypt your data.
  3. Hello there, Does this means that it is not on HDD Primary boot option? if yes, then you should boot it as the only primary hard disk, otherwise you won't be able to decrypt the data. https://support.eset.com/kb7155/
  4. Hello, as far as I know...for the msi parameters, you need to remove the / before CFG in order to make it work..
  5. Hey there, I've had this problem before I'm guessing that you have the apache http proxy installed on the esmc server as well. in such cases, the agent will have automatically the agent policy which provide the apache ip address under http proxy section "mostly the same ip address of the ESMC server" . if you have a week internet speed, the apache will fail to download the msi packet and will report the mentioned error. to solve this you need to increase the apache timeout setting: * under C:\Program Files\Apache HTTP Proxy\conf. you will find httpd.conf * when editing the file. search for Proxytimeout 900 and change it to ProxyTimeOut 1200 * add an extra line Timeout 120 * save the changes and restart the apache service. it should work
  6. Hello, from my understanding, you have encrypted the SSD with TPM, is this true? in this case, you need to create a recovery boot cd/usb from the Enterprise server console, then before booting from the image, you should edit the bootable media and change a certain file "dlrecvr". Steps to solve: 1 .create bootable media: https://support.deslock.com/Kb210 2. follow the guide in this Knowledge base article: https://support.deslock.com/kb448 Cheers!
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