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jhendrickson

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About jhendrickson

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  1. ESET process egui.exe is stealing focus, but opening no window every 15-20 seconds on several of my users computers. The issue sounds exactly like the one mentioned on NOD32 here: It pretty much happens all the time, and tends to really foul up their data entry in applications like excel. As two of the users are in accounting, this can be a tedious issue. I've used WindowFocusLogger to confirm it is egui.exe, and removing and installing EEAV7 with ERA Agent 7 has no effect. Initially my users were running ERA Agent 6.5.522.0 and EEAV 7.1.2045.5. I'm moving them all to ERA Agent 7.0.577.0 and EEAV 7.1.2053.0. Getting the ERA agent updated requires manually uninstalling the older one, so I just removed both and installed from a newly downloaded installer generated in my ERA console (versions: ESET Security Management Center (Server), Version 7.0 (7.0.553.0) ESET Security Management Center (Web Console), Version 7.0 (7.0.413.0)) These updates are to no avail. the issue persists on windows 7 and 10 workstations (both 64-bit) . Please advise if this is a known issue and has a workaround. Disabling GUI through policy does not mitigate the issue. Keeping the GUI open does, but that's a hack, not a fix.
  2. Geofer, I'm just a network admin, but i have been doing some learning. the installer is a windows MSI bootstrapped into an EXE. Its probably the MSI error code you're getting back from it. The list is here: https://msdn.microsoft.com/en-us/library/windows/desktop/aa372835(v=vs.85).aspx yours is this: 2755 Server returned unexpected error [2] attempting to install package [3]. I can tfigure out where the MSI installer log file writes to, but maybe it fires an even in the clients event log? Best of luck, JH
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