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Maxim.

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Posts posted by Maxim.

    ESET Antivirus for Linux installation failed

    in ESET Endpoint Products

    Posted

    I want to install antivirus on Fedora through ERA, but it failed with "SoftwareInstallation: Failed to install binary package '/tmp/6dc3-4e30-165c-c4e5/ueavbe_x86_64_enu.linux' with exit code: 64, stdout: , stderr:".

    Can you tell me what is the reason for the error?

    Also, I want to download the distributive from the official page, but I was asked for login and pass which I don't have since I use ERA. No such authentification need for Mac and Windows distributives.

    Mac OS system freezes\hangs

    in ESET Endpoint Products

    Posted

    For a few weeks, two our Mac users(about 40) experienced random system hangs, it lasts from 20 seconds to 5 minutes. Both users had ESET Endpoint Security 6.5.432.1, then we updated it to 6.5.600.1, it doesn't help. Both of them has MacOs 10.13.4.

    Freezes may start anytime, no time or application pattern was noticed. There can be one or no freeze during the day, as well as 3-5.

    If the user turns off Real-time protection all freezes disappear.

    I've contacted with Eset support, but so far nothing useful was suggested.

    Maybe someone had the same problem?

    battery drain issue

    in ESET Endpoint Products

    Posted

    Few users complained that their laptops that have been slept for some time(night mostly) were discharged for half battery capacity and even more. They blame antivirus for it.
    I've done some experiment and noticed that MacBook Air that was left asleep for 24 hours lost about 65% percent of a charge. Without antivirus, for the same time, it lost about 20%.

    Can we set up antivirus somehow that it wouldn't consume some much energy when a laptop is on battery?

    Update issue + logs

    in ESET Endpoint Products

    Posted

    On 1/5/2018 at 7:56 PM, Marcos said:

    There's no communication with ESET's servers in the log whatsoever. If you have Endpoint Security installed, enable advanced firewall logging besides advanced update engine logging and run manual update. Then disable logging, collect logs with ESET Log Collector, upload the generated archive to a safe location (e.g. OneDrive, DropBox, etc.) and drop me a message with a download link.

    If you use Endpoint Antivirus, instead of enabling advanced firewall logging capture the network communication with Wireshark while attempting to update.

    Make sure that a firewall is not blocking ESET from accessing update servers. If you connect through a proxy server, make sure it's configured properly in the advanced setup -> tools -> proxy server. If you don't use a proxy server, make sure it's disabled in the advanced setup.

    Thank you.

    I'll try to use Wireshark.

    Can you tell me how to specify update server in settings? I've tried, but always same "bad link to update server"

    Update issue + logs

    in ESET Endpoint Products

    Posted · Edited by Maxim.

    Hi,

    I've done some research and I can see that update.eset.com and some of updates server from here are available from the computer.
    But still same error:-( I've tried to put IP or hostname to specify update server, but I've got only "bad server link" error.

    hdiutil detach timeout

    in ESET Endpoint Products

    Posted

    18 hours ago, Marcos said:

    I'd suggest contacting your local customer care since the issue doesn't seem to be easy to tackle via this forum and further logs will be needed.

    I'm not sure, what do you mean by " local customer care"? Question, for now,  what part of antivirus responsible for check and work with removable media? What do I need to disable to forbid antivirus to interfere with them?

    hdiutil detach timeout

    in ESET Endpoint Products

    Posted

    Hi,
    There is some code that needs to be tested on mac os, but it failed due to timeout - hdiutil: detach: LetDiskImageDriverSettleDown: (timed out)

    We tried some debug and it shows that operation took more than 5 seconds. We tried to disable some antivirus components, it doesn't help.

    After uninstallation of Endpoint error didn't appear again.

    Any clues? 

    ERA agent SSL initialization failed

    in ESET Endpoint Products

    Posted

    16 hours ago, MartinK said:

    Could you please provide more details, i.e. whole trace log line? ERA Agent uses OpenSSL libraries (especially libcrypto.so) and it does not work correctly with version 1.1.* and newer. In case you installed such version, it is possible that it has priority before older version... could you verify installed openssl version(s)?

    1.0.2g, I'll send trace log file to you by direct message.

    Update issue + logs

    in ESET Endpoint Products

    Posted

    One of pc with recently installed Endpoint has a warning " Detection Engine out of date ", when I tried to run updates via console or manually it says "Server not found". In the meantime, I can see that ERA agent is online and internet works fine. In events log, I can see that updates were ok, but since today's morning, there is error.
    In diagnostics menu I turned on Update engine advanced logging, it created file "updater_DATE.etl". How can I process this log? When I trying to open it with notepad most of it unreadable.

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