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Everything posted by Maxim.

  1. I want to install antivirus on Fedora through ERA, but it failed with "SoftwareInstallation: Failed to install binary package '/tmp/6dc3-4e30-165c-c4e5/ueavbe_x86_64_enu.linux' with exit code: 64, stdout: , stderr:". Can you tell me what is the reason for the error? Also, I want to download the distributive from the official page, but I was asked for login and pass which I don't have since I use ERA. No such authentification need for Mac and Windows distributives.
  2. Hello @Peter Randziak, We were provided with the new version of Endpoint, according to Eset Support it should solve our issues. Currently, we are testing it. If the issue persists, I'll send logs to you. Thank you.
  3. I've installed it by the advice from Eset support about 10 days ago, it didn't help.
  4. For a few weeks, two our Mac users(about 40) experienced random system hangs, it lasts from 20 seconds to 5 minutes. Both users had ESET Endpoint Security 6.5.432.1, then we updated it to 6.5.600.1, it doesn't help. Both of them has MacOs 10.13.4. Freezes may start anytime, no time or application pattern was noticed. There can be one or no freeze during the day, as well as 3-5. If the user turns off Real-time protection all freezes disappear. I've contacted with Eset support, but so far nothing useful was suggested. Maybe someone had the same problem?
  5. Hi, There is any way to see the list of updates, that are not installed? If not it would be great to have such details, especially for Mac OS, cause sometimes we have such warning even if it is some minor update.
  6. Hello Description: more details(history) about computer object Detail: it would be great to have more details about computer objects such as object history(when it was created, what was the previous hostname, etc).
  7. btw, any terms when ERA v7 will be released?
  8. How critical is to upgrade Endpoint client?(Most of our workstations work with 6.6.2046.0) Is it possible to do it automatically, when the new version appears? And is it ok to run upgrade task for all outdated clients simultaneously?
  9. Few users complained that their laptops that have been slept for some time(night mostly) were discharged for half battery capacity and even more. They blame antivirus for it. I've done some experiment and noticed that MacBook Air that was left asleep for 24 hours lost about 65% percent of a charge. Without antivirus, for the same time, it lost about 20%. Can we set up antivirus somehow that it wouldn't consume some much energy when a laptop is on battery?
  10. Thank you. I'll try to use Wireshark. Can you tell me how to specify update server in settings? I've tried, but always same "bad link to update server"
  11. Hi, I've done some research and I can see that update.eset.com and some of updates server from here are available from the computer. But still same error:-( I've tried to put IP or hostname to specify update server, but I've got only "bad server link" error.
  12. I'm not sure, what do you mean by " local customer care"? Question, for now, what part of antivirus responsible for check and work with removable media? What do I need to disable to forbid antivirus to interfere with them?
  13. Hi, There is some code that needs to be tested on mac os, but it failed due to timeout - hdiutil: detach: LetDiskImageDriverSettleDown: (timed out) We tried some debug and it shows that operation took more than 5 seconds. We tried to disable some antivirus components, it doesn't help. After uninstallation of Endpoint error didn't appear again. Any clues?
  14. 1.0.2g, I'll send trace log file to you by direct message.
  15. I've sent logs to you in a direct message.
  16. One of PC with Ubuntu 16.04 is offline for some time in ERA console, I've looked through logs and last error in logs is "Service" "SSL initialization failed". Any clues what had happened?
  17. One of pc with recently installed Endpoint has a warning " Detection Engine out of date ", when I tried to run updates via console or manually it says "Server not found". In the meantime, I can see that ERA agent is online and internet works fine. In events log, I can see that updates were ok, but since today's morning, there is error. In diagnostics menu I turned on Update engine advanced logging, it created file "updater_DATE.etl". How can I process this log? When I trying to open it with notepad most of it unreadable.
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