ESET Security Forum FAQs
How do I register/join the new forum? To join the new forum, visit hxxp://forum.eset.com/ and click the blue [Create Account] button in the upper right-hand corner.
Why didn’t I receive a registration email when I created an account? If you are not signed in immediately after registration, you will receive a confirmation email with a link to activate your account. If you do not receive the email, first check your spam folder as the email containing your registration information may have been accidentally redirected to a spam or junk email folder. If the email is not in your spam folder, click here to reset your account. Please mark firstname.lastname@example.org as a safe sender in your email client or service.
Can I sign in using my Facebook or Twitter account? Yes. To save time and to remember one less password, you can use your existing login information from Facebook or Twitter to link your account. Registration using this method takes only three (3) clicks and will return you back to the forum after you have authorized it.
What are the different poster status levels? A variety of levels will be assigned to people due to the quantity and/or quality of of their contributions. We are currently in the process of creating these and will share them at a later date.
What are the forum rules and code of conduct? For information about the ESET Security Forum rules and code of conduct, see the Rules of the ESET Security Forum announcement. Be sure to visit periodically to review any changes.
How can I contact ESET for Forum suggestions and problems? For contacting ESET to suggest a forum enhancement or report a problem, please post a message in the appropriate section of the forum.
How can I contact ESET directly? General contact information for ESET’s offices around the world is located at hxxp://www.eset.com/about/contact/. For technical support, visit hxxp://www.eset.com/support/contact/ or from inside the main program windows of your ESET product, select Help and support to access a Customer Care support request form, in-product and online help content.
Last Revised: 10 May 2013.
Welcome to the ESET Security Forum, ESET's online community for assistance with our software and services.
In this forum you will find dedicated support sections for every ESET product line. Additionally, there are sections to collect feedback from our users, such as new feature requests, as well as online assistance with malware removal. We also have plans to integrate this community with other ESET web sites, such as the ESET Knowledgebase, We Live Security blog and Virus Radar encyclopedia.
For now, though, I'd like to give you a quick tour of the various top-level forums.
In the ESET Announcements section, you will find general information and news from ESET about the company, significant malware threats and the like.
In the Forum FAQ's and Rules section, you will find information about the rules and regulations for using the forum, as well as asking questions about the forum.
In the ESET Home User Products section, you will find information about ESET's Windows, Mac, Linux and mobile software for home users, such as ESET Smart Security, ESET NOD32 Antivirus, ESET Cyber Security and ESET Mobile Security. You will also be able to ask questions here about those programs.
In the ESET Business User Products section, you will find information about ESET's Windows, Mac, Linux and mobile products for businesses, including endpoint, server and remote administration programs. You will also be able to ask questions here about those programs.
In the Malware Detection & Cleaning section, you will be able to to receive assistance in removing malware detected by your ESET software.
In the ESET Beta Products section, you will be able to find out more about and participate in beta testing ESET's software.
Once again, we look forward to your participation, and thank you for joining us here in the ESET Security Forum.
Welcome to the official ESET Security Forum! While here, you can ask questions or give feedback about ESET products and services, receive prompt answers from qualified support technicians and interact with the ESET community. Before posting, check out the video below and read the Rules of the ESET Security Forum
If you get stuck, please check out our dedicated FAQ section and Help section.
ESET is pleased to provide you with this resource in order to make it easy for you to ask questions and receive answers about ESET's products and services. Understand that the ESET Security Forum is a private community for existing customers of ESET, prospective customers who are interested in ESET's software, ESET employees and business partners. Because of this focus, it is not like a general public forum, where conversations take place on a variety of non-ESET and non-security related topics.
With that in mind, we have the following rules in place:
When registering for an account on the forum, please fill out the information accurately and correctly.
Do not enter the Username and Password for your licensed ESET software, but instead choose a username (in Latin) unique to this forum. You should also choose a suitably complex password unique to this forum as well.
Do not create multiple accounts. If a person is found creating multiple accounts, ESET reserves the right to take whatever actions it deems necessary, including banning, blocking, deleting and/or merging them. The exception to this rule is ESET staff, who may create multiple accounts for testing purposes.
No impersonating other forum users, ESET employees or other people.
Use appropriate language in the forum. No vulgar, obscene or rude language will be tolerated.
No vulgar, obscene or otherwise offensive images or video will be tolerated.
ESET staff have the right to move, edit or modify messages that you post. This may be done for clarity, to move a message to more appropriate forum where it will receive more attention, or for other reasons outlined in these rules.
All decisions by ESET staff are final, and not open to discussion.
This list may be updated at any time. Please periodically visit this page to review any updates.
Do not post direct links to any executable files, malicious/suspicious software or web sites in public messages, even if you think the software or site is clean and incorrectly detected by ESET. Break up the URL by inserting spaces into it, or replacing the protocol handler with an obfuscated one, like .
Do not attach malicious or suspicious files to messages, even if you think they are clean. Write a public message, and then use the "report this message" option to send a private message to ESET staff with a link.
Do not post any personally identifiable information (PII) about yourself, such as an email or mailing address or phone number, in a public message.
Do not post the username and password or license key for your ESET software in a public message.
Do not post links to software cracking tools, license key generators, pirated copies of software or other illicit software in the forum. If you wish to report a site, write a public message, and then use the "report this message" option to send a private message to ESET staff with a link.
Do not post private correspondence (private messages, email, etc.) publicly within the forum.
Do not post "A vs. B" or "Which product is best?" type messages in the forum.
Do not post overtly commercial messages in the forum (this includes in your signature).
Do not pre-announce releases. Due to differences in scheduling, it may sometimes take several hours after a release has appeared on ESET's web site for the release announcement to appear here in the forum.
Do not abuse the forum's rich text controls. Messages and signatures with inappropriate font selection, including size, color and, for signatures, length, may be edited by forum staff to conform to standards of decency.
Do not ask other users for logs, especially if they may contain sensitive or other personally identifiable information.
Posts made on behalf of a 3rd party company may only be made from accounts registered with an email address from the company's domain (verifiable by ESET staff).
Do not use the "Report post" function for other purposes than reporting inappropriate content requiring moderators' attention.
Do not report possibly incorrect detections or blocks (false positives) in the forum unless they may affect a lot of users. If you think that your application or website is detected or blocked incorrectly, please report it to ESET as per the instructions at https://support.eset.com/kb141. Please keep in mind that this forum is not a channel for disputing detections or url blocks.
Be civil, do not post sarcastic, offensive or mocking comments towards any person or entity.
Do not post messages that are off-topic, keep the discussion to the point and do not lead it astray. To discuss a different, unrelated issue or question, always create a new topic.
If you have any questions or comments, please contact one of ESET's moderators.