ScottWStewart

I updated all my client machines to ESET Endpoint Security 7.3.2044.0 this morning and need to restart the workstations to complete the installations. It's right in the middle of the day and I can't reboot the users workstations until tonight when they go home. Will my users computers still be protected until the task I created to reboot at 11pm runs? I really don't have any other choice. Thanks

Solved. Somehow the Apache HTTP Server disappeared from the server with the last Windows 10 update to version 2004. Tech support downloaded the all-in-one installer and installed it. I figured it was odd when I looked in the services and Apache was gone. I tried to fix the issue by installing Apache but that didn't work. I figure I installed the wrong version, version 8. The version in the all-in-one package is 7. Thanks to Tech Support! I would have figured it out, but it would have taken me a lot longer than it did for support to fix it. Windows updates can do some strange things to PCs. I am thinking about installing the server on Linux. Any advice on that?

Windows did an update on the Workstation that the ESET Remote Web Admin Console is hosted on and now I get the error: This site can’t be reached "IP Address" took too long to respond. ERR_CONNECTION_TIMED_OUT The windows update is: Windows 10 Pro Version 2004 Installed on 7/9/2020 Experience: WIndows Feature Experience Pack 120.2202.130.0 How can I access the server app to enable the web console? Thanks in advance! Scott

Thanks for the quick response and help. Have a great afternoon.

It was a classic case of me making a mountain out of a mole hill. I tried to update through the console and got the error: No ESET products that can be updated automatically have been found. So I created an all-in-one installer and ran it on the server. That updated it without any issues.

Hello Guys, I am having problems upgrading ESET Management Agent from 7.1 to 7.2 on the server. I get the error: No ESET products that can be updated automatically have been found. Do I need to download an installer for 7.2? Thanks in advance, Scott

I successfully uninstalled ESET using the uninstaller tool, rebooted and ran the installer again and I didn't have any Malware issues preventing the fresh installation of ESET Endpoint Security 7.2.2055.0! All is well now and running up to speed. Thanks for all the responses guys. Cp3p0 thanks for the solution.

Marcos, I've been very busy with doing some hardware updates on the desktops here, but hope to follow the procedure you laid out for me this afternoon. Again, thanks for the help!

Will this logging program work with the business version of the ESET client?

Ok, I'll work on getting that done. Thanks again for the assistance.

Hi Marcos, I ran the online scanner and it did not find anything. What do you suggest I do next? Thanks, Scott

I'm running it now and let you guys know what it finds. Thanks!

I am trying to install ESET Endpoint Security on a workstation running Windows 7 Pro, I am going to upgrade the OS to Windows 10 Pro after the ESET update however when I go to install ESET I get the error that it failed to install, this could be because your system possibly is infected with Malware. Then it gives me the option to scan for malware and it says it found malware and cleaned it. But when I go to install ESET again it gives me the same message. I am updating from ESET Endpoint Security 7.0.2091.0 to ESET Endpoint security 7.2.2055.0

It appears like I am going to have to reinstall the software on all the clients. I made a standalone installer which points to the new name of the ESMC server. It works, but I have 60+ clients to re-install the client software on. However I'm thinking about going into the host file and entering a pointer to with like this: 102.54.94.97 rhino.acme.com # source server the IP being the current ip and the new server name. It might work, but it will be just as easy to go to each workstation and make the changes.

The off-site IT team that helps with various issues with our technology recently decided to change the names of our computers. All computers were changed to new names including the ESET server. Since they did this none of the clients and communicating with the server. What do I need to do to re-establish the connections between the server and the clients? The clients are running the most recent software versions and these are Windows 10 workstations. The server is running the following software: ESET Management Agent 7.1.717.0 Up-to-date version ESET Security Management Center Server 7.1.717.0 Up-to-date version ESET Endpoint Security 7.2.2055.0 Up-to-date version ESET Rogue Detection Sensor 1.1.693.0 Up-to-date version

Thanks BaldNerd, that's probably what I'll do. Hopefully they can help me clear this issue up. Have a good weekend!

we have a customer wifi hotspot that probably has 20-30 customers log-in to it daily, but it is on a different network segment. Also we have 2 Meraki Access Points used by 10 devices. All are locked down and nobody can access unless they have the SSID.

ESET Security Management Center (Server), Version 7.0 (7.0.577.0) ESET Security Management Center (Web Console), Version 7.0 (7.0.429.0) Microsoft Windows 10 Pro (64-bit), Version 10.0.17763 Connected Clients: 86 Active Licenses: 1 ESET Security Management Center is reporting 442 Rogue Devices on my domain. There isn't even that many computers, printers or servers on my domain. What can I do to correct this. Thanks in advance

I did a backup of my ESET Remote Management Admin server and now I can't find it. Here is the query: SQLCMD -S LOCALHOST\ERASQL -q "BACKUP DATABASE ERA_DB TO DISK = N'BACKUPFILE'" Sorry for the stupid question and thanks in advance.

I figured out what the issue was. I looked through all the settings in the Admin console and realized it had to be port 2222 was blocked. Once I unblocked port 2222 my clients came back up.

Thank you for your help Marcos. Hopefully this issue can be resolved easily. Here are the logs from one of the endpoints that isn't connecting: trace.log Status log.pdf

I'm moving my remote Administrator to a domain and can't find my license key. Do you guys know where I can find it. Where can I look to find this? Thanks in advanced!

Thanks for the reply Martin. Our network was being managed off-site and all the client computers had static addresses. But now we have a domain controller onsite and it hands out the IP addresses via DHCP. So my computers on this new domain do not have a static IP address anymore. The company that installed the domain didn't join all of the computers to the it and the ESET server still sees them. The hostname of the ERA server was not changed. As far as the server, it is not part of the domain yet. Where do I go to look at the client logs? Thanks, Scott

We just switched over to a in house domain and now none of the clients are connecting to the server which is running: ESET Remote Administrator (Server), Version 6.5 (6.5.522.0)ESET Remote Administrator (Web Console), Version 6.5 (6.5.388.0) The Clients are mostly running: 6.6.2078.5 I haven't moved the server over to the domain, but the clients and server are on the same IP scheme. If I move the server over to the domain will I have to re-install the server components? Thanks in Advance!

We just switched over to a in house domain and now none of the clients are connecting to the server which is running: ESET Remote Administrator (Server), Version 6.5 (6.5.522.0)ESET Remote Administrator (Web Console), Version 6.5 (6.5.388.0) The Clients are mostly running: 6.6.2078.5 I haven't moved the server over to the domain, but the clients and server are on the same IP scheme. If I move the server over to the domain will I have to re-install the server components? Thanks in Advance!