ThePrawn

Hi Michal, Our database is tiny, currently I'm only covering 8 servers with ESET File Security. The idea was to later expand to protect endpoints too but this won't be happening now. The manual database backup took maybe 30secs and had 7000 rows. Regarding the component upgrade task - I waited about two hours. The UI gave me no feedback on progress during this time except 'pending'. Not very useful. I saw no activity on the ERA server hinting at upgrade processes. Since then I have stripped all ESET software from the ERA server box and started from scratch. I removed the MS SQL database. I attempted to install from scratch but the ERA installation fails at the same point mentioned in my previous post. I've tried both MS SQL and MySQL databases with the same error. I read KB6454 and calling this article a KB is optimistic - it says wait. That's not a KB by my definition. Since ERA will not install the only option I have left it seems is to either dedicate another server to this function or set the servers to be un-managed and wait out the subscription period. Finally, I have to mention that UI of the ERA product is awful. Basic functions are convoluted, provides little to no feedback, the status reports offer no detail to issues, it reports issues that don't exist (servers not up to date with definitions when they are) and 'polices' sometimes aren't applied to the targets and when polices are removed the settings remained active on the target. Did ESET do any user acceptance testing at all? Awful.

Installed MySQL and created the database and get the same error: Unknown database driver or data source name (DSN). Tried IP/Hostname/localhost Can connect to the database fine with HeidiSQL.

Trying to upgrade ERA from 6.2 to 6.5. Followed the online documentation and running the upgrade components task failed (task never started). Followed the manual component upgrade instructions also failed (ERA web browser error/exception). Backed up config and SQL DB and removed ERA and started from scratch. Unable to connect to existing MS SQL database. Removed MS SQL database, setup from scratch. Unable to connect to database. MS Management Studio connects fine. Currently looking forward to the day this product subscription expires and I never have to touch it again. Worse experience than Symantec EPP back in version 11 days. Currently trying to install HeidiSQL. Looks home-user orientated.