[Please help me! This is urgent]

The "SOLN2949" is to you go to knowledge base:

 

  hxxp://kb.eset.com/esetkb/index?page=content&id=SOLN2949

 

Hope this help you,

and if its "urgent" you must visit and reply the forum more often.

[Two Factor Authentication: Are you using it?]

Lack of knowledge is a big problem yes.

But also the "lazy" factor is too.

 

Each service and company has his own layers of security (enterprise, bank, e-mail, forums, blogs, website, facebook,

tweeter, etc) and this is an overwhelming factor in the user so he ends avoiding any "new" layer of security

no matter how good is. Then becomes lazy and don't want to use the system or service because he has to remember

"another" thing of security.

[What's the best uninstallation software for nod32 7]

ESET Uninstaller works perfect for me.

 

I always run in safe mode to be sure there is no trace left.