lasek101

Generally patch for 6.5 works, but we have some stations where patch was applied, but on ERA console station still is in alert 'product is installed but is not running' . certfix.exe output: FileVersion of this tool: 1.0.0.5 ------------------------------------------------------------------------------- Patch already applied but on era console:

I have downloaded fix from site https://support.eset.com/en/alert7396-legacy-products-startup-issue and executed by psexec on station with eset 6.5.2094.1 with success. On ERA console station looks normally (no alerts). But when I try to upgrade to 7.2 by assigning task, task fails.

This must be a secret version of fix, not mentioned on website with alert information nor in this thread.

We are still waiting for solution for affected (restarted and not working) 6.5 stations. Setting time to past and manually re-install is not a solution for us, also CertFix1 is not working with our verion.

@mcrouse On ERA console, If You try to upgrade affected station, You will see info "Product is installed but not running", after restart there will be again „Anti-phishing protection non-fonctional”.

Please provide automatic fix for version 6.5. We have over 100 pc affected. If You are serious company and want to hold customers, You have to provide fix for BUG in Your's product. Setting system date to past and manually uninstall and install is NOT acceptable solution.

Unfortunately "_" does not work either. I suspect bug in dynamic group quering by computer name. For me it is basic functionality. Shame that it is so many problem with it. My server is 6.5.522.0 and console 6.5.388.0

Hello First problem I have computers in network with names starting with rpc15 rnb15 rfs15 ris15 etc I want create dynamic group which will contain only computers with names starting with rpc15 and rnb15, how can i do that? Normally I would create query on computer name to show everything starting with rpc15 OR rnb15 - but with eset product I can't do that!!!! Secondary problem I have created dymanic group with query operator AND Device identifier, Identifier type Equal Computer name Device identifier, Identifier value has mask r??15* and after 24 hours nothing appeared in that group - waht is wrong?