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I'm looking at the app on my phone, and I don't see how to switch the license. Also, where do I find my license for this app? Is it possible to completely remove the app and reinstall from the $14.99/year subscription?

I subscribed to the ESET Mobile for $14.99/year. I just recently updated the app, and it appears that it changed my license to a free pubic license. How do I change my license back to the paid license?

Thanks Marcos.

Hello Forum, I had to reinstall Win 10, and ESET Smart Security Premium. I can't find my license key. What's the solution? Regards

Thanks for that link. I just checked my Firefox browser and I'm on version 72.0.1 (64-bit). It says "Firefox is up to date." It must have updated automatically, because I posted earlier in this thread that my Firefox browser was version 72.0. It appears a minor update was installed. My system has been relatively stable the past few days. I'll update if it starts acting up again. Regards

Three HP driver updates installed today; Synaptics Mouse, Synaptics HID Class, and HP software component. These new driver updates could very likely resolve any mouse related bugs.

I attempted a clean install of Win 10, but I couldn't find compatible Intel drivers for all the motherboard features. I'm using the Intel Rapid Storage Technology for a RAID configuration. The system was less than stable and a lot of the features were degraded in Win 10. The upgrade wasn't worth the trouble. Although some old hardware will run under Win 10, it doesn't run as well as it does when it's running the supported OS. Intel didn't support Win 10 for my Intel motherboard.

That sounds like an old hardware issue. I haven't upgraded to Win 10 on my desktop yet for several reasons. Mostly, I dislike Win 10, but it's become more tolerable since it was first introduced. The other issue is that my 2009 vintage Intel hardware isn't supported in Win 10. I'm going to have to get all new desktop hardware to upgrade to Win 10 which I will likely do in the next few months since Win 7 is at its end of life.

A new, minor update, Geforce driver was just installed. The old driver could have been the culprit.

This is all new hardware. I know that that doesn't positively rule out a hardware issue, but, in my opinion, it makes it less likely than a software issue. I've experienced hardware issues before, and this appears to be a software issue, because I've observed the erratic behavior without touching the hardware. I think that observation indicates a software issue has a higher probability of being the culprit. The system was working flawlessly for six weeks. At the moment, I suspect the Firefox browser software, but I have some reservations, because the erratic behavior wasn't limited to the open browser or even just the Firefox browser. I haven't experienced any issue today yet. If it starts acting up again, I'll post my observations.

This is just an update. I haven't removed and reinstalled the Firefox browser yet, because it hasn't been acting up yet today. If this was a hardware issue, I would expect it to be more consistent. Therefore, I think this is a malware, defective update, or corrupted application.

I just ran Malwarebytes. No detection of malware with Malwarebytes.

I haven't run Malwarebytes yet. I did run Hitman Pro and nothing was detected. As I indicated above, ESET USA Support remoted my desktop and ran some tests that didn't indicate any malware. From my internet searches, I'm suspecting the Firefox browser install. I had a momentary episode today were something was opening tabs, minimizing the browser, etc... Whatever it is, I don't think it's hardware, because of they types of actions and random frequency of the episodes. I'll run Malwarebytes just to eliminate the possibility. I think I'll also uninstall and reinstall Firefox. Thanks for the tip.

I'm using a new Bluetooth rechargeable mouse and I'm not using the Synaptics touch-pad. Yes, this machine is a notebook pc. I don't have another mouse at the moment to use for troubleshooting. My system is perfectly stable at the moment. I'll report if it starts trouble today. I'm not using the HP pen driver. I don't use this notebook in tablet mode. But, these other options could be causing problems. If my system starts acting up today, I'll disable the pen driver. I've had this notebook for about six weeks. It's otherwise been flawless. One think I dislike about Win 10 is updates. You don't have the control over updates as you did in Win 7. It's very possible to get a bad update, not know when it was installed, and start noticing system problems. That's one of the reasons why I've avoided Win 10 until now.

Firefox Browser 71.0 (64-bit). I'm not ruling out a bad program or browser. Although, when the virus was active, I switched to the Microsoft Edge browser, and still had the virus activity.

It's new hardware and the keyboard is in perfect condition. The is a replacement HP Laptop, because my original had a bad key that felt as though something was stuck under the lower left corner of the key. It was changing settings. It changed my desktop background. The way the mouse cursor was behaving, it gave all the indications of a virus. The virus wouldn't let me change anything when it was in hyper-active mode. It took some effort just to reboot the system with the internet disconnected. I'm still not totally comfortable with Win 10. My Win 10 learning curve is still steep.

The HP laptop came with Win 10 Home 64-bit. I upgraded via the MS store to Win 10 Pro 64-bit. The upgrade is just a change of key. I don't think the installed OS is very much different than plain vanilla Win 10 Pro 64-bit.

The only add-on I've got installed on Firefox is AdblockPlus. But, the mouse was acting erratic with the browsers closed when this all started.

Well, the virus returned and started changing the zoom on my Firefox browser rapidly back and forth from 120% to 140%. The mouse cursor was acting erratic as well. I started an in-depth scan and contacted ESET USA telephone support. The scan ended with out any viruses detected. ESET chat support took control of the desktop and ran some tests, but indicated that there was no malicious software detected as well. I expect the virus to return.

It's got a Microsoft mouse driver installed. I removed all the blotware except for the Microsoft and HP items.

I couldn't get into safe mode to check. I don't think it was a hw issue. It behaved just like a virus. It controlled the mouse cursor such that it was a challenge to run programs or try to clean the system. My system appears to be ok today, but I fully expect a return, because nothing was ever detected.

I just ran Hitman Pro and no threats were detected.

I'll try that if I can do an online scan without having to remove ESET. Thanks for the tip.

I don't see mouse.exe running, but my system isn't acting up at the moment. If it starts again, I'll check again. Thanks for the tip.

I'm running Windows 10 Pro 64-bit on a new HP Spectre x360 and ESET Smart Security Premium. I was hit yesterday with a virus that can't be detected by ESET Smart Security and Windows Defender. The virus was active when my new HP Laptop was and wasn't connected to the internet. The virus made the mouse cursor act erratic and was moving all by itself. It was changing the magnification of my Firefox browser, minimizing it and causing the browser to shimmy back and forth. The virus was moving icons on the desktop, changed the desktop theme, and opening items in the start menu. I attempted to purge it from the system with out success. I disabled the synaptics touch pad, changed the mouse cursor settings, completed disk cleanups with Windows Disk Cleanup and CCleaner, etc..., without success. I've run Windows Defender in Offline Scan mode and ESET Online scan and nothing was detected. After several actions to remove the virus, I though I was successful, only to be disappointed a while later when my system started acting erratic again. I ran Windows Defender Offline Scan last night and shut the system down. So far today, it hasn't started again, but since nothing was detected, I suspect it will return. I called ESET Support USA and they helped change the ESET settings to perform a more complete scan, but again, nothing was detected. Do you have any suggestions? Regards