Hi,
I've got one workstation (macOS Sierra 10.12.4) which has problem launching agent. I tried to re-install agent, but I'm getting upgrade failure.
Launching agent (in Terminal, to see all the errors);
$ /Applications/ESET\ Remote\ Administrator\ Agent.app/Contents/MacOS/ERAAgent
Loading kernel
! Failed to load library: /Applications/ESET Remote Administrator Agent.app/Contents/MacOS/Kernel.dylib, error: dlopen(/Applications/ESET Remote Administrator Agent.app/Contents/MacOS/Kernel.dylib, 9): Library not loaded: Protobuf.dylib
Referenced from: /Applications/ESET Remote Administrator Agent.app/Contents/MacOS/Kernel.dylib
Reason: image not found
Not found: Era::Kernel::CCoreModule
Then, when trying to upgrade ERA Agent:
$ sudo bash EraAgentInstaller.sh
Downloading installer image 'hxxp://repository.eset.com/v1/com/eset/apps/business/era/agent/v6/6.5.376.0/agent-macosx-i386.dmg':
% Total % Received % Xferd Average Speed Time Time Time Current
Dload Upload Total Spent Left Speed
100 28.7M 100 28.7M 0 0 15.1M 0 0:00:01 0:00:01 --:--:-- 15.0M
Checking integrity of of downloaded package /tmp/EraAgentOnlineInstaller.dmg.4I7vAOGv: OK
Mounting image '/tmp/EraAgentOnlineInstaller.dmg.4I7vAOGv':
Checksumming Protective Master Boot Record (MBR : 0)…
Protective Master Boot Record (MBR :: verified CRC32 $FACBEFF7
Checksumming GPT Header (Primary GPT Header : 1)…
GPT Header (Primary GPT Header : 1): verified CRC32 $ABF9AB5A
Checksumming GPT Partition Data (Primary GPT Table : 2)…
GPT Partition Data (Primary GPT Tabl: verified CRC32 $0FF56751
Checksumming (Apple_Free : 3)…
(Apple_Free : 3): verified CRC32 $00000000
Checksumming disk image (Apple_HFS : 4)…
.............................................................................................................................................................................................................................
disk image (Apple_HFS : 4): verified CRC32 $E5F3C96F
Checksumming (Apple_Free : 5)…
(Apple_Free : 5): verified CRC32 $00000000
Checksumming GPT Partition Data (Backup GPT Table : 6)…
GPT Partition Data (Backup GPT Table: verified CRC32 $0FF56751
Checksumming GPT Header (Backup GPT Header : 7)…
GPT Header (Backup GPT Header : 7): verified CRC32 $9FB5A9AE
verified CRC32 $217CAE33
/dev/disk3 GUID_partition_scheme
/dev/disk3s1 Apple_HFS /private/tmp/EraAgentOnlineInstaller.mount.hNgOiyiz
Installing package '/tmp/EraAgentOnlineInstaller.mount.hNgOiyiz/Agent-MacOSX-i386-6_5_376_0.pkg':
installer: Package name is ESET Remote Administrator Agent
installer: Upgrading at base path /
installer: The upgrade failed (The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.)
Cleaning up:
"disk3" unmounted.
"disk3" ejected.
unlink: /tmp/postflight.plist: No such file or directory
After this step, I tried to see if any logs exists --- Nope. Nothing in the following paths:
/Library/Application Support/com.eset.remoteadministrator.agent/Logs/
/Users/$USER/Library/Logs/EraAgentInstaller.log
Any help would be appreciated. Thank you.