Hello ESET forum Mods and Users,
In my ERA console, I currently have a machine that hasn't connected to ERA since Feb 13 2017.
When I go to my remote support software, I see that the machine is online and in use. When I do an IPCONFIG on it and compare the IP address with that in ERA, there is a discrepancy which leads me to believe that is why there is no client-server connection?
Is there anyway to force some sort of IP address refresh or something in ERA? How can I get the connection from the client to the server reestablished? also why would the connection permanently fail like that in the first place?
Thank you!