rawalanche

Today, I've waken up to this: I haven't ever allowed ESET EIS to install any chrome extensions. It did so without my permission. I would certainly not expect practices used by malware to be also used by the very software I use to defend me from malware. Whenever something like this is introduced, it should always default to off and only proceed after it obtains user's permission. I am still getting nightmare flashbacks to a terrible security blunder where EIS would open all internet banking webpages in a new browser window with hideous thick green frame, which would disable access to Google's password manager, encouraging users to use low-security passwords they can remember instead of high security generated ones, stored in password manager. That one also happens without any user permission, by default. I am lucky Chrome actually takes security seriously, not automatically enabling any extension that get's installed by third party software. But it's not Chrome's job to protect me from stuff like this, it should be EIS' job.

Yes, likely. The UX of EIS is a bit of a dumpster fire. I just used the Edit Exclusions button here: I mean, there are processes exclusions: Which, as the name implies, exclude scanning of just executable processes, not entire folders. Then there are extension exclusions: Then there are two more exclusions: This is just not understandable for average user.

So how do I prevent EIS from scanning contents of folders, instead of just ignoring the detections? My issue is that when I completely turn off EIS realtime detection, the shader compilation speeds up by an order of magnitude.

Hi, how do I make the exclusions for the realtime protection work? EIS slows down the shader compilation process of UE5 extremely, by scanning every temporary shader cache file. I've added all the relevant folders to the exclusion list, but EIS just ignores it and keeps scanning them: How do I fix this?

I found that one but assume this was not the control I was looking for because I had it already set to off.

I just wanted to know if there's simple switch somewhere in the GUI preferences to turn off this entire class of messages, as I could not find that on Google or in the documentation. Investigating this has already costed me some time, so I can't afford to waste much more of it having to relay feedback to specific branches of your company. I'd assume since you are part of the company, you should be able to do so. If there's no OFF switch, then I just hope it won't happen again, and if it does, I'll just look for an alternative to EIS.

It certainly is inappropriate to me, as it classifies as spam, by following criteria: 1. I as a user have never consciously opted in to receive this specific kind of messages. 2. The message doesn't contain any clear mechanism or direction to disable this class of messages. 3. It is presented in an interruptive way (3rd party desktop overlay notification implementation, which bypasses Windows' notification system and therefore also Windows' do not disturb system designed to prevent notification interruptions during high concentration tasks). This meets the standard criteria of spam; e.g. receiving a class of messages user has not opted in for while providing no clear way of unsubscribing. For me, this alone is a reason to switch AV software, as I value my focus during my work and having non important stuff pop up as desktop overlay over the software I am using is unacceptable. This one has ruined a tutorial video I was recording. A proper antivirus software at a paid license tier should never ever interrupt user unless there's something important or critical. I consider the ideal AV software to be the one you can forget about most of the time and never see unless there's an issue or a threat. EIS was relatively good at it up until now.

Hello, I just noticed very inappropriate spam notification from EIS overlaying desktop. Furthermore, this spam seems to be displayed in a wrong language compared to main GUI: How do I make sure this never ever happens again? If there's no way to prevent this, I will have to consider switching antivirus solution. Thank you in advance.

Just the webcam one is the one I've noticed. It's a third time in a week I had to disabled the notification checkbox as it spontaneously turned itself back on.

So I have to get back to this thread. Apparently EIS updates tend to reset that notify checkbox back to enabled every once in a while, so I have to keep going back to preferences and uncheck it all the time

Thanks, this is sufficient solution. I had no idea that option to turn off notification per exclusion is there. They are usually dug too deep in the overcomplicated setup section so I almost never find these, and if I ever find anything useful, I tend to forget where it was within a week...

I am owner of the Oculus Rift S VR headset which EIS for some weird reason considers to be a webcam, probably due to the presence of inside out tracking cameras. Rift S software automatically wakes up headset on the slightest motion to start tracking in case user would want to put headset on and start using it. This is so sensitive that the tracking is woken up even if I just slightly bump into my table, so I see this notification roughly 20 times a day, which is very irritating: First problem is that this notification should not even show up. Rift S should not be considered a webcam. The bigger problem here is that the "Disable Notifications" is extremely ambiguous. Does it mean disabling all the notifications (that would be very dangerous) or just the notification of this category (Webcam access allowed). The user interface needs improvements in this area, because user needs to be clearly aware of what the implications of these options are. I myself don't know if Disable notification disables all the notifications, therefore I would not be notified about an actual threats.

I have sent the logs as requested and received no response. So I guess I've wasted even more of my time...

I've sent it to you in a PM.

I tried disabling HIPS and did not help. So far the only success aside from removing EIS completely was renaming those driver folders and files in safe mode and then killing all the ESET related processes. At this point, troubleshooting this has wasted me a lot more time than the price of my ESET licence, if I convert that time to money. I will have to look for other, more professional security solutions that do not reduce other software performance.

I am running i7 5930k with GTX1080Ti (with latest version of creator ready drivers) and 64GB DDR4 RAM. The system as well as the 3ds Max installation are on Samsung 960 EVO NVME SSD drive. Computer specs are certainly not a bottleneck here. I have checked the links you are provided, but it appears that neither the GUI setting nor the admin console are available in EIS version.

I have tried the procedure, and it did not help. However, I found out what does: While the files were renamed and I.S. was inactive, I was able to shut down eguiProxy.exe and egui.exe processes. Once those were killed, the UI performance of 3dsMax was good. Not only that, but even Windows 10 window and start menu animations were completely smooth instead of a bit stuttery as usual. I did one more restart to verify it. As long as egui.exe and/or eguiProxy.exe are running, UI performance of many of the other pieces of software I run including windows it self is degraded.

No, not at all. Especially not in 2016 version that doesn't use Qt yet. WinAPI UI framework has no GPU acceleration. Never did. Also, even if that was the case, which it isn't, there would be no reason for ESET I.S. to affect its performance.

This is completely unrelated. The article talks about GPU accelerated rendering. My issue is about speed of drawing of WinAPI UI elements.

No, disabling/pausing realtime protection makes no difference either. Only real uninstall works. As for the upload speed issue, yes I am aware of that - I was the one who reported it/made that thread, so I am already running on pre-release

Hi, I am frequently using very expensive piece of 3D modeling software from Autodesk called 3ds Max. This software is known for relatively poor UI performance, however past few months, I've been noticing the performance of UI elements drawing was even worse then usual, having severely negative impact on my productivity. After recent issues with ESET I.S. ruining my upload speed, I was wondering if it could have something to do with the UI performance as well, since it's not uncommon for software to communicate with itself through the net ports. And sure enough, ESET I.S. is the reason my 3ds Max UI performance has been so bad past few months. I tried to uninstall it and the performance returned to normal. I installed ESET I.S. again after that, and the UI performance issue was back. I have recorded a video, showing the performance of 3ds Max UI drawing with and without ESET I.S. installed: (Especially visible if you compare 0:16 to 0:31 time marks) I have tried to exclude the software process from Detection Engine, from realtime file system protection engine and from firewall, on all 3 places: Yet no luck. The only way to get the performance back to acceptable levels is to completely uninstall ESET I.S.

Alright. Hopefully it won't happen again. Non the less, I am on the non-targeted Windows Update channel, so I receive updates half a year after others. 1809 has been out for at least 5 months now. Very curious no one has reported it before.

I am not sure about this. I've started to encounter the issue only about 4-5 days ago. I'd notice otherwise, since I backup data on Google Drive almost every day. It's definitely not happening for several years.

Hello, so update to latest modules did not solve the problem, however switching to the pre-release update channel did. Is there any possible instability/known issues when running the pre-release version? Also, could it be possible to find out what was the cause of this behavior? Which particular network bandwidth related bug was introduced in 12.1.34.0 and is already fixed in the pre-release channel?

Hello, for the past few days, after my Windows received update to 1809, I've wasted countless hours of troubleshooting why are my upload speeds to certain servers incredibly slow. Based on the speed measurements, the upload speeds were capped at about 128kb/s. The upload speeds were capped only on some specific servers, not all of them, which made the issue that much harder to trace. I've wasted not only my time, but also time of Google One support team and my ISP tech support. In the end, when I was completely hopeless, I wanted to make once more sure the issue was not on my end device, and sure enough, ESET Internet Security was the culprit. After 1809 Windows 10 update, upload speeds to some, but not all servers were severely affected. It was only about 10% of the servers, however they were some important one, such as Google Servers responsible for receiving Google Drive data or uploads to YouTube. Here is an example of one server affected, a NFX SpeedTest server based in Prague. 3 separate speed tests ran minute apart: After that, I've uninstalled ESET Internet Security, and ran the tests again: When I restarted the PC, and reinstalled ESET Internet Security, this is what I got again: It appears that it may have something to do with ESET interfering with the TCP Receive Auto-Tuning: https://support.microsoft.com/en-us/help/4494445/tcp-receive-auto-tuning-level-feature-in-windows since as part of the troubleshooting process, disabling TCP Receive Auto-Tuning using netsh interface tcp set global autotuninglevel=disabled command did improve the issue a bit. The upload speed still wasn't nearly where it's supposed to be, but it improved from about 0.2Mbps to 2.0Mbps. I hope this can be resolved ASAP as I can not afford to leave my PC unprotected, but at the same time I can not afford to not be able to upload backups and work related files. Thank you.