[Does ESET Support Ubuntu 18.04.5 LTS?]

19 hours ago, Marcos said:

According to https://help.eset.com/eeau/10/en-US/?system_requirements.html, it's supported.

As for remote installation on Linux, you just need to deploy agent as per https://help.eset.com/protect_cloud/en-US/fs_local_deployment_agent_linu.html and then send a software install task.

Thank you Marcos as always.  Much appreciated! 

[Does ESET Support Ubuntu 18.04.5 LTS?]

I am curious if ESET supports this Ubuntu OS?

If so, what is the best way to go about installing it on an endpoint?

I am a cloud user and have ESET Protect at work.

Thank you!

[Unable to Password Protect Settings]

Hi Marcos,

I ended up opening up a support ticket.  The issue was for some reason, a conflict in policies.  The issue has now been fixed.

Thanks.

[JS/Agent.RJR Trojan?]

19 minutes ago, itman said:

I can access the web site w/o any Eset alert.

Thank you sir.

[JS/Agent.RJR Trojan?]

A user at my company went to -https://www.aihr.com/blog/job-leveling and a trojan was detected.  VirusTotal claims that it is clean.

Is this legit?

The infection appeared in the ESET Protect console as JS/Agent.RJR

Thanks!

 

[ESA and ElasticClient Error]

I installed a new ESA instance yesterday at another of our locations for redundancy purposes.  On the main server we have had for over two years now, I used Amazon Coretto in place of java.

I did not see that listed any longer on the install website for ESA.  So I used OpenJDK version 13 as per your website.  Today I have received a few errors stating the following.

3/5/2024 9:07:00 AM An error occurred while setting ElasticClient. Server: ServerNameHere   In event viewer I see the following. Do you have any advice on this or should I just open up a support ticket? Thanks!

[Unable to Password Protect Settings]

What would be the best way to do this globally? I have "removed" the password. Waited, set a new password and waited and yet nothing is happening.

[Unable to Password Protect Settings]

I have had ESET Endpoint Security password protected for years setup just like here.  https://help.eset.com/ees/8/en-US/password_protected_settings.html

However today I have noticed that the settings are not password protected.  Is this a bug by chance?  All endpoints are running Windows 11 Enterprise. 

Thank you.

[Real-time file system protection is non-functional on Server 2016 / ESET Server Security 9.0.12013.0]

I am having this same issue on one of my old servers.  It is running Windows Server 2008R2.  I would love to update to the newest version of ESET but cannot since it will not upgrade on this server OS.  Any other workarounds?

[Push Notification Service Servers Cannot be Reached ver.11.0.2032.0]

Still happening on some of my machines at work.  My home machine had the same issue last night as well.

[Push Notification Service Servers Cannot be Reached ver.11.0.2032.0]

Thanks for posting this.  My cloud console is all lit up in yellow this morning lol. 

[EES 11.0.2032.0 issue with Outlook web add-ins]

1 hour ago, Marcos said:

That's correct, however, we recommend at least some of the computers in each company's network to update from the pre-release channel so that you can detect and report possible issues before a module is distributed to all users and machines.

Thanks Marcos.  Sounds like a good idea.  Is there an easy way to apply a separate policy to just a handful of machines?

[EES 11.0.2032.0 issue with Outlook web add-ins]

Marcos,

That is exactly what I was just telling my colleague.  By having everyone in pre-release, I feel better than disabling advanced scanning.

Happy to report that the issue is resolved now with Browser protection module 1334.

I assume it is ok to go back to GA release correct?

[EES 11.0.2032.0 issue with Outlook web add-ins]

Marcos,

Just wanted to chime in. I am having issues with this at work as well. I just enabled pre-release updates. Hope that this module is released to GA sooner vs later.

Is it ok to go back to public updates afterward? I would rather not leave the entire company on pre-release updates for very long.

Thanks!

[Exchange Server Exclusions]

On 3/22/2023 at 7:55 AM, Peter Randziak said:

Hello,

The changes has been implemented and will be available in the future releases of the product i.e. the version 10.

Peter

This is great thanks Peter!

[Intel Threat Detection Technology]

Any chance of this list of processors expanding?  I have an i12 and it did not make the list.

[Exchange Server Exclusions]

16 hours ago, Marcos said:

I didn't find those folders and processes listed among recommended exclusions for MS Exchange at https://learn.microsoft.com/en-us/exchange/antispam-and-antimalware/windows-antivirus-software?view=exchserver-2019 or https://support.eset.com/en/kb3078 which is the list used in ESET for automatic exclusions but will double check with developers.

Yeah it just was announced this week so it is not on that MS page at least yet.  Thanks for looking into it.

[Exchange Server Exclusions]

With this recent Announcement of antivirus exclusions for MS Exchange servers, will ESET remove these? Or are they already not part of the ESET automatic exclusions?

Thanks!

[EFDE Issue]

Sounds good.   I will open up a support ticket.  Thanks!

[EFDE Issue]

Hi Kieran,

Nope.  This was indeed for EFDE update. Either way, the endpoint should reboot within one hour not one minute lol.

[EFDE Issue]

This week, there was an update released for EFDE.  I pushed the update out to a handful of end users after testing.  I had the update set to postpone the reboot for one hour.  The end users received this notification.  But after doing absolutely nothing with it, the endpoint rebooted within one minute vs. one hour.  Tested this again myself and I was able to replicate the problem.

Bug?

[ESA Services Down?]

Hi Peter,

Sorry for the delay.  I ended up contacting support who confirmed there was an issue.  I never received a response back but later that same day, things started to magically work again. 🤔

[ESA Services Down?]

Any updates?

[ESA Services Down?]

Hi everyone,

Is there a current problem with ESA? None of our users are able to login to their computers today.  I rebooted the ESA server to no avail.

Please let me know.

Thanks!

[The ekrn service failed to start / Patch Tuesday Windows Updates]

On 1/19/2023 at 2:35 AM, Peter Randziak said:

Next released versions of ESET products should contain a workaround for this issue.

Thanks Peter this is good to know.