aegetswil

Hello ESET - It's been 12 days since . . . and I still have not heard back from you. What more information do you need from me? Regards -aegetswil

Sorry - I did manage to collect data now (see enclosed). Best Regards from Switzerland -aegetswil eav_logs.zip

Thanks for getting back to me. Here are the answers to your questions: What version of EAV do you have installed? Is it the latest 10.0.390? (-> yes) If you restart the computer and then click "Change license", nothing happens either? (-> yes. nothing happens) Do you see a list of installed modules in the About window? (see below list) - - - - - I also ran your log-collector program but got an empty file back (S:\Users\SSDHome\Downloads\eav_logs.zip) Virus signature database: 14855 (20170130) Rapid Response module: 9456 (20170130) Update module: 1007 (20161013) Antivirus and antispyware scanner module: 1509 (20170119) Advanced heuristics module: 1176 (20170116) Archive support module: 1259 (20170104) Cleaner module: 1130 (20161219) Anti-Stealth support module: 1106 (20161017) ESET SysInspector module: 1266 (20161222) Translation support module: 1575B (20170126) HIPS support module: 1259 (20161213) Internet protection module: 1291 (20170116) Database module: 1087 (20161107) Configuration module (33): 1466.7 (20170126) LiveGrid communication module: 1022 (20160401) Specialized cleaner module: 1012 (20160405) Rootkit detection and cleaning module: 1006 (20160715) Script scanner module: 1010 (20161205) eav_logs.zip

The 'Change License' button doesn't work. When I click it, nothing happens. I use windows 7, 32-bit. It was working well until I deinstalled the (german) program and reinstalled the english version. How can I get eset nod32 antivirus working again? I tried contacting the eset support desk, but they choose not to answer me (a few days have passed since) Any help here is much appreciated