sk2103

Thanks for clearing that up. I will have to re-read some of the documentation again, to understand, which parts of the server installation i need and how they work together. Still i have the problem, that none of the (manually) installed Endpoint Antivirus Clients can be activated. Not by pushing a client task, neither by entering the settings in the clients GUI, adding our http-proxy settings and trying to activate from the GUI. It always says, that the activation server can't be found. Even if the proxy settings are correct (checked a 100 times). In the client task it just says, that there was an error in the application, in the GUI it says, that the activation server can't be found. Internet works via http-proxy on all the machines, activation does not.

Hah, i think i've found the part where i am wrong. I published a policy for the AGENT (and set the proxy in that policy), but did not publish one for the Endpoint Antivirus application. So if i set up a policy for the application and put the proxy there, the communication should work. I missundertstood that agent and application are separate "things" with separate settings i guess. Mainly because it made no sense for me, to set a proxy in the agent (which in my head only communicates in the internal network). So mainly i thought, the application would use the settings from the agent. Do the things i mumble make sense? *shrug* I will test that and report back.

Hello GonzaloA., thanks for trying to clear that up and for the work you put into answering my question! I've had a look at the KB-articles, and maybe the second one had a clue. I did not install ERA-Proxy/Apache HTTP Proxy on the server, because i wanted to use an internal SMB-share as update mirror and repository. I don't want the clients to directly talk to the internet, if you will. If i get that that right, the activation happens through a communication between the client-software an the activation server on the internet (which totally makes sense). The question is: does the client use the http-proxy i entered in the policy or do i have to use the module called "ERA-Proxy" (which then communicates with the activation server...?). My problem is, that all clients can't even be activated via GUI, although you can use the internet in any browser flawlessly on these machines (said proxy). I wonder if i can check, which way the activation process wants to take, so i can troubleshoot the problem.

Hello there, first i want to say, that ERA6.5 is an excellent tool with a nice GUI and some great features. Just wanted to tell you, how much i like it! But it's giving me a rather hard time during setup, compared to the older 4.x Version we still use in most branch offices. Theres still some problems that you are working on, i guess. So i won't complain and try to get it fixed and/or understood. At the moment my problem is: I've installed ERA 6.5.31 and ESET File Security on the server box (skipped Apache for we want the clients to fetch the updates from a local share) I rolled out the agents to the clients via a server task, which worked in the second try I installed the clients manually, because i wasn't able to do it via client software installation task I applied a standard policy to all the clients, which seems to work (checked the logfiles on clients to refect that a policy change was made) In the policy i set the correct http-proxy we use (ipfire on port 8080), no direct connection Now i want to create a client task to activate the clients. I did that manually on the ERA6.5 and ESET File Security and it worked. But client activation doesn't work at all - no matter how often i try it. I re-checked that the client policy has the correct proxy settings (the policy does, and it gets applied, when i check on a client). So i've tried activating a client manually in the GUI. It gives me this error: Error during activation: Activation Server can not be reached (Error Code: ECP.20002) Im not sure, where to check, whats wrong now. Can i check, if a client is using the proxy configured in the policy? Can i check the activation process in a logfile somehow? Additional question: Is there detailed information, which module of ERA6.5/EAV/EFS talks to which component in which combination? In some parts im not sure, which ways of communication the software tries to take in different setups (e. g. for a local share update mirror and repository, when we dont want to use apache).

Hi Marcos, it seems that it helped to re-deploy the agent to all clients _again_ after applying a policy that has no password set, like described in the thread i linked below. Slowly all cliens showing up in the "computers"-group, after re-deploying the agent again: Now i will go on trying to deploy Endpoint Antivirus 6 and apply some policies.

Hi there again, i am in the process of replacing a NOD32 Antivirus BE 4.x site installation with version 6.x. Some days back i've tried to install ERA 6.4, to get in touch with it. My first installation tries failed in parts, because of database problems and the like. I had it working to the part where i had the agents installed to the clients and they responded to the ERA-Server. I still had some problems to create an installation task for Endpoint Antivirus (leaving out the firewall feature). So i looked at the forums and found out, a new version was out... (ERA 6.5.31) So i decided to start over and uninstalled everything but the agents on the clients. I installed the new ERA 6.5.31 Server + Web Console and so on. Now i am at the stage, where i would deploy the Endpoint Antivirus to the clients. The clients show up in "Computers"-Category, but the installed agents do not report in to the server. So i thought i'd just re-deploy the newest agent. So i set up a server task and did that. But still the clients do not report in to the server. The agent deploy task did not report errors, so think the deployment seemed to have worked. Where am i going wrong? Why are all the clients listet and still don't report to the ERA server? How can i force them to or how would i find out, why they don't? Thanks for your help and ideas!

Hi MartinK, thanks for clearing that up. I wanted to use the LocalDB Feature of MS SQL Server 2012 Express, because it was already installed for a Veeam application. It seemed like a rather "lean" way to use a DB. But if it is not supported, thats the way it is. I installed the full version of SQL Server 2012 Express now and it worked so far.

Hi, im currently trying out ERA 6.5 in one of our branch offices. I cleaned out everything from the old ERA 4/NOD32 Antivirus 4 Installation and want to do a clean install from scratch with ERA 6.5. The Server ERA 6.5 should be running on already has the MS SQL Server 2012 Express: LocalDB Module installed (No full Installation!). I already created an Instance "era_db" in the LocalDB and tried to connect to it, but failed. I wonder if ERA 6.5 can use an Instance of the SQL Server 2012 Express LocalDB? If yes, what connection info would i enter in the DB-Connection window during ERA 6.5 installation (there is no username/password? The LocalDB only gives me an Instance Name and a "shared Name") Thanks for any hints.