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roga

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Posts posted by roga

  1. I want to create a scheduled task that will reboot some of my servers out of office hours.

    I can't actually find a task for 'reboot' that I can schedule.

    I noticed there is already a dynamic group 'problematic devices' but I guess that is a bit too wide.

    I wonder why the group 'outdated modules' doesn't give this info?

    Could I create a dynamic group for 'needs software update' and then run a trigger at (e.g.) 03:00 with staggered times to perform the reboot task?
     

    regards

    roga

  2. We are currently managing on-prem windows servers and clients from ESET Protect On-Prem, but have recently obtained a licence for ESET Protect (Cloud). We want to consolidate our on-prem and our remote laptop management. Laptops currently on windows defender and managed by intune\azure\365

    In particular

    1) how to move On-Prem managed to Cloud managed

    2) How to replace windows defender on laptops managed by Intune, to ESET

    I apologise if this has been asked before.

    regards

    roga

  3. OK that makes sense: it is a vm and we moved it from one host to another.

    A little bit annoying, we had some backup software that did the same.

    I'll try and follow the documentation and let you know how I get on.

    BTW I haven't quite got the hang of those "blue numbers" yet - when I click on them it goes to a page with lots of reports, but it is not obvious what I have to do next.

    Thanks for the response and going through those logs.

  4. 21 minutes ago, MartinK said:

    I would recommend to start by checking AGENT logs, as described in connectivity troubleshooting section of help.

    Please also verify that AGENT service is actually running.

    OK service is running, and only way to restart service (after "traceAll") is to reboot computer, I'll post most recent entries of log when server come back up.

    See attached part of trace log since reboot and status html in zip.

    NB name of domain has been replaced by "organisation"

    Hope the attachments help diagnose the error.

    regards

     

    Roga

    sample-trace.log status.zip

  5. I have:

    ESET Security Management Center (Server), Version 7.0 (7.0.577.0)
    ESET Security Management Center (Web Console), Version 7.0 (7.0.429.0)

    It all functions well in general, however it has lost contact with it's own agent - last contact was in November 2019.

    And now of course it won't upgrade to the latest version.

    BTW We do have a password on the agent.

    Any idea of how I can get the agent to re-register?

  6. 15 hours ago, Marcos said:

    If it's a problem just on one machine, try uninstalling ESET and installing the latest version from scratch. In the event of problems, use the Uninstall tool in safe mode: https://support.eset.com/en/kb2289-uninstall-eset-manually-using-the-eset-uninstaller-tool

    I was using the most recent version, so I uninstalled, then reinstalled an earlier version 7.0.2091 - gui is now operating as expected.

    Where can I download other previous versions? I would like to install the version before the current one.

    regards

    roga

  7. I have Eset Endpoint Security  7.2.2055.0 on win10 pro 1909

    I can't get the gui window to show. I've tried right clicking and double clicking the notification icon - nothing happens. If I go to the start menu and click on "Eset Endpoint Security" nothing happens.

    Task manager shows eset main gui and proxy gui as active, but the windows do not show. Notifications show (e.g. blocked website)

    I've tried cascade windows on the task bar, and "show open windows" after clicking on "show desktop", I can't see the windows.

    I have a raedon RX550 graphics card (no idea if that is relevant, but you never know)

     

    Any ideas?

    regards

    roga

     

  8. I am having a problem on a couple of machines managed by esmc regarding  windows backup. The issue appears to be addressed (for another product) here:
    https://support.eset.com/kb6121/

    Can I use notation such as

    \Device\HarddiskVolume1\EFI\Microsoft\Boot\BCD

    with esmc and efsw?

    Or is this already excluded for servers as part of the automatic exclusions

    Or have I perhaps not understood?

    regard

    roga

     

  9. 28 minutes ago, MichalJ said:

    @roga I can´t give you the answer about the troubleshooting. However for ESMC 7.1 we will improve the all in one installer, to actually work as all in one uninstaller, meaning it would remove all ESMC related components, including the SQL instance.

    That sounds a good idea, as far as the services, I have just set anything obviously related to ESMC to "disabled"

    regards

    Roga

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