As Peter Randziak asked, I send a customer care form from my device, and referred to the treads of this forum.
Eset Netherlands received it and then the nightmare started.
First email:
They wanted to know what the problem was. (they don't read this forum).
Second email:
They asked about my activation details. (details are in the customer care form).
Third email:
This time they asked what mobile security version I use. (details are in the customer care form).
Yesterday I gave them my device details, Nexus 7, 32GB, wi-fi, Android 4.3
Today they ask me; "Do you still use Android 4.3?".
@ThomasP
Hi Martvl,
Every country has its own customer support, so that our users can communicate with ESET representatives in their native language.
Should a case come up that the local support is not able to solve immediately, it is then escalated internally to support department at the ESET HQ.
I hope this clarifies your concern.
Well Thomas,
This is what I was concerned about.