Martvl

Finally it is clear. Last year when I renewed my license for Smart Security, I saw on the website that Mobile Security was included. So I installed it on my tablet and activated it with my license details. Today Eset Netherland told me today, that this was an error in the activation procedure which the will be repaired a.s.a.p. Mobile Security has it's own license. So my tablet was never updated for nearly a year? I always tought I had a total package for my pc, laptop and tablet. The expire date of my license for my pc and laptop is 4-11-2013 The expire date of my moblie Security is 21-10-2013. When I asked what happens when my Mobile license expire, they told me that I had to renew it. ( PAY FOR IT ) Or use the free version. So Mobile Security is not include the Smart Security pakage. Well, for me it is all clear now. I have to start reading tests and reviews again to find a package that gives me what I want. 1 license for my pc, my laptop and my tablet.

As Peter Randziak asked, I send a customer care form from my device, and referred to the treads of this forum. Eset Netherlands received it and then the nightmare started. First email: They wanted to know what the problem was. (they don't read this forum). Second email: They asked about my activation details. (details are in the customer care form). Third email: This time they asked what mobile security version I use. (details are in the customer care form). Yesterday I gave them my device details, Nexus 7, 32GB, wi-fi, Android 4.3 Today they ask me; "Do you still use Android 4.3?". @ThomasP Hi Martvl, Every country has its own customer support, so that our users can communicate with ESET representatives in their native language. Should a case come up that the local support is not able to solve immediately, it is then escalated internally to support department at the ESET HQ. I hope this clarifies your concern. Well Thomas, This is what I was concerned about.

Hello Peter, I just tried manual updating again for about 3 minutes and it only says "updating..." So I send the customer care form as you asked. I got a message that it was send succesfully. Your P.S. I don't understand. What do you mean by "We haven't received any relevant logs" ? I see in thread 11 that other customers followed the same procedure already. Does that mean that nothing has been done all this weeks? I never had problems with version 1. Also Smart security 6 on my computer works perfectly. What I don't like is that after a month this problem isn't solved. Mart Edit: I've got an email back from Eset Netherlands (Ticked ID 133493), saying that they will answer my question a.s.a.p. 1 hour later again an email from Eset Netherlands (Ticked ID 133500) same text. This is a bit confusing. So my customer care form was send to Eset Netherlands? Now I begin to understand why this problem isn't solved yet. Don't you have a central costumer support?

Hi, After installing v2 on my Nexus 7 wi-fi (android 4.3) I have this update problem too. After pressing update database it says "updating..." but nothing happens. For the time being I uninstalled v2 and re-installed v1 again. I see this was already reported 3 weeks ago, but still no information from Eset. That doesn't sounds good. If this isn't solved very soon, I will not renew my license anymore.