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APM

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    APM received kudos from MichalJ in Licence count exceeded but actual number of managed clients below count   
    Thanks for the reply Marcos.  Unfortunately I'd already tried the steps you outlined and this didn't work.

    However, I managed to resolve this once I gave the EBA time to update (after adding the licence to it).  Around 30 minutes after adding the licence, the count reset to 0/40 used.  Another 30 or so minutes later, the devices started to show up.  I could see that many devices were double activated with two versions of the endpoint security, 6.5 and 8/9.  I believe this is due to the forced, manual uninstalls that had to be performed back in 6.5 when a certificate problem occurred and affected certain builds.

    After deactivating all the clients with double activations in the EBA, then reactivating them via the Protect appliance, the numbers now marry up and are back where they should be and within the licence limit.

    Moral of the story is: give it an hour after adding a licence to the EBA and everything makes more sense.
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