Jump to content

APM

Members
  • Posts

    11
  • Joined

  • Last visited

  • Days Won

    1

Everything posted by APM

  1. Thanks for the reply Marcos. Unfortunately I'd already tried the steps you outlined and this didn't work. However, I managed to resolve this once I gave the EBA time to update (after adding the licence to it). Around 30 minutes after adding the licence, the count reset to 0/40 used. Another 30 or so minutes later, the devices started to show up. I could see that many devices were double activated with two versions of the endpoint security, 6.5 and 8/9. I believe this is due to the forced, manual uninstalls that had to be performed back in 6.5 when a certificate problem occurred and affected certain builds. After deactivating all the clients with double activations in the EBA, then reactivating them via the Protect appliance, the numbers now marry up and are back where they should be and within the licence limit. Moral of the story is: give it an hour after adding a licence to the EBA and everything makes more sense.
  2. We use the Protect VA to manage our end point clients. We are licenced for 40 units but only 37 computers (including the VA) are registered with the VA. Our used licence count however is at 45. I understand that it like likely that some previous installations have not been deactivated properly. I've (just) added the licence to the Business Account portal but the Activated Device list is empty. Do I need to wait for the list to populate? If so how long will this take? Should I be doing something else? Thank you.
  3. Update; the behaviour has returned so is not resolved. Any suggestions are welcome!
  4. This appears to have been caused by the default scheduled task which triggers a file system scan after signature updates. Disabling this task has so far solved the issue.
  5. I upgraded from mail security 4.5 to 6.5 recently. Since then I've noticed the server is thrashing the CPU in the first part of each morning; services.exe and ekrn.exe taking 100 percent between them. At some point it does settle down for the day but while the CPU usage is so high the Outlook clients are predictably slow to retrieve messages. Its a single core Windows and Exchange server 2003 box (yes, I know). Any ideas?
  6. No we don't, users general delete anything suspicious (except for when they blindly open them and start participating in botnets).
  7. Not intentionally jimwillsher; if it is a default setting then this could be happening. Could you point me in the right direction to disable it please?
  8. I Just began rolling out Endpoint 6.5 on my network and pretty quickly ran into what I understand to be known behavior in that after an Outlook client is closed and reopened, Endpoint begins scanning all items in the inbox folder and will not send or receive new items until this has completed. Which is fine for those who have a nice ordered system but terrible for anyone who has a large (10GB) mailbox with most items sat in the inbox folder. It also seems that changes are made to mail items during this scan as when the same user logs onto a different computer that even doesn't have Endpoint installed, they have to resync their whole mailbox. More frustratingly after these syncs/scans are done, the exchange database appears to have significantly grown in size - roughly 10% of the total mailboxes size! I'm not actually sure I can complete roll out of Endpoint due to capacity on the server. Why is the database expanding so much? What is being added to the mailbox items that is taking up so much space? Thanks for any assistance!
  9. Thanks Marcos, was not expecting the latest version to be compatible with our old software, shall into in that upgrade.
  10. Thanks filips, that worked on a test email. Much appreciated.
  11. Working with Mail security for Exchange 4.5 (yes, I know it's old). Trying to set an exception by sender's email address to an attachment blocking rule. Help file suggests the NOT condition can be used but does not provided example as it does with the AND and OR conditions. Have tried: NOT email@address.com NOT "email@address.com" NOT ("email@address.com") but the exception is not triggering and the attachment is still removed as it should be for all other senders. Any clues? Not possible?
×
×
  • Create New...