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Everything posted by frapetti

  1. That would be great, thanks. Do you need some info from us to check that?
  2. No. When we buyed the product 3 years ago, we were assigned to an eset partner named "globalgate". Now that we needed to renew, we talked to them again. That's the usual procedure, right?
  3. We approved the budget on january 20. The seller told us to wait as they started the process. On january 28 they sent us the data for payment. The following day it was payed. How long could this take? People are a little uneasy about the "loose protection" notifications. Should i tell them to not worry about this, then? Regards
  4. Hi, We are in the process of renewing our license. Already payed to our eset representative, but very close to the end date. Our license expired this month. I see that updates are still downloading, even when expired. What is the grace period for this, as to know how much time this can take before it becomes a real problem? Can this be speeded up? What happens after the grace period? The product stop downloading updates, but keeps working? Do we need to do any reconfiguration, or the license's date is just updated by eset and requires no technical intervention from us? Regards
  5. For what i readed, SQL Server Native Client (SSNC) shouldn't be used anymore for new developments, and instead use new clients that replaced it. That's why there aren't any new SSNC versions. The last one was from 2012. Maybe ESET could do that, and then the problem would go away. See: https://docs.microsoft.com/en-us/sql/connect/connect-history?view=sqlallproducts-allversions
  6. That's dissapointing. If I had known about the limitations, i would have stayed in ELA, even if there's no link from the ESMC console to access ELA anymore.
  7. I just upgraded to ESMC 7 and it sent me to the EBA page, where i migrated from ELA. However, i don't even find a way to sort the list of devices in EBA, something that i could do in ELA, and that is very important for finding duplicate devices. Can this be done somehow on EBA?
  8. I think that i found a better solution: i used wmic to remotely uninstall the agent, with the following command: /user:username /node:"computername" product where name="ESET Remote Administrator Agent" call uninstall Then used the ESET Remote Deployment Tool to remotely install the All-in-one package. That worked very well on two computers. The whole unistall/reinstall process only required one reboot after the new version of ESET Endpoint Security was installed. EDIT: However, several computers don't have the agent available in the add/remove software list, and so the wmic opti
  9. What do you mean by endpoint installation? Something like re-installation of the OS, or the ESET Antivirus software? In my case, i had to remove the Agent, then install a new one.
  10. Thanks, so if i understood this correctly, the ignored lists will only cause the status of external blacklists to be ignored, but the antivirus will still check the message locally for spam. This includes blacklists like spamhaus, or just the ESET cloud blacklists?
  11. What if a computer is duplicated on the console, because it's agent had to be reinstalled? When removing the old computer from the console, should i deactivate the products, or not?
  12. Hi, I'm having some problems upgrading from v6.4 to v6.5. Fortunately, the ERA server upgraded without issues, but when trying to upgrade the Agents with the "Remote Administrator Components Upgrade" client task from ERA console, the task failed on several computers. I then tried to upgrade the agent locally on the computers by manually running the stand-alone agent installer with the install_config.ini created by the console for GPO deployment, but it failed with the following error: Service 'ESET Remote Administrator Agent' (EraAgentSvc) could not be stopped. Verify that you have s
  13. Hi, I readed the help of ESET Mail Security 6.4 and also the information of this page: hxxp://support.eset.com/kb5956/?viewlocale=en_US But i still don't understand what is that ignored lists do. It's clear that "approved" is a whitelist, while "blocked" is a black list, but "ignored"? If a filter would ignore something, that normally means it's whitelisted, but look at the explanation from the link above: " Add a domain name, email address or IP address to the Ignored lists to continue to scan all communications for spam except for those specific lists selected to ignore.
  14. I was also surprised to see it's read-only. Then what's the difference between apply an force? I wanted to make the firewall recognize our internal networks as trusted, exclude them from IDS, etc, but that seems to limit what the users can set on the firewall.
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