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Peter Randziak

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  1. Upvote
    Peter Randziak gave kudos to MartinK in Number of pending logs increased after ESMC upgrade to 7.2   
    Indeed ESMC 7.2 introduced mechanisms for throttling connections and received data -> its purpose is to limit load and prevent service exhaustion for temporary peaks, mostly detected during work time hours start. This change was definitely not supposed to increase number of pending logs, but during development, it was discovered that counters were previously not accurate, which might explain increase you are seeing.
    Regarding performance, most crucial is performance of database, which is connected to performance of underlying storage. I would recommend to check whether storage performance is not hitting its limits. In case of cloud, I would recommend to check IOPS limits on storage and database.
    Could you also provide number of managed / actively connected endpoints just for statistical purpose? We are interested in such numbers as it would enable us to adapt mentioned settings.
  2. Upvote
    Peter Randziak received kudos from SCR in License Auto Renewal   
  3. Upvote
    Peter Randziak gave kudos to SCR in License Auto Renewal   
    Got it, Turns out I had made the change already. My memory just isn't what it used to be.
    Getting old isn't fun at all, but it beats the alternative.
    Thanks to both of you for your help.
  4. Upvote
    Peter Randziak gave kudos to MichalJ in upgrade to 7.3.2032 - computer gets shut down after scheduled scan   
    Hi @ShaneDT Indeed, you are right, and I can assure you, that enabling automatic product updates, for both the endpoint clients, and the management environment (both cloud / on premise) is our uppermost priority. 
  5. Upvote
    Peter Randziak gave kudos to TomasP in Reinstalled Win10, License error ACT.33   
    If you bought the license from one of our official resellers, it is bound to the country the reseller is based in. If this is the case and you later moved to another country and would like to continue to use your license, please contact your local ESET office who can help you with that.
    However, in case you bought the license from a grey market, we can't guarantee its functionality, as it was probably obtained somewhere else for a cheap price and then sold to you online by an entity not authorized to do so. In situations like this, we can only suggest to contact the reseller who you purchased from, ask for a refund and get the license from an official source, which can guarantee license validity and customer support.
  6. Upvote
    Peter Randziak gave kudos to MartinK in Mirror Tool Problem   
    There has been a few changes implemented in DNS servers that should possibly help with this case, as problematic data center should be used only as a fallback for connections from Germany.
  7. Upvote
    Peter Randziak gave kudos to TomasP in NO Forum Email Notifications   
    Our service provider is currently having issues with deliverability to certain email domains, yours included; they have raised an issue with their upstream email provider.
    In the meantime, we apologize for the inconvenience.
  8. Upvote
    Peter Randziak gave kudos to Marcos in I click on a APP icon, but the APP doesn't start.   
    Do you have libappindicator1 installed?
  9. Upvote
    Peter Randziak gave kudos to andytruelove in Issues with Windows Server AD Authentication   
    Thanks Marcus and yes we're having a look at these various products at the moment.
  10. Upvote
    Peter Randziak gave kudos to Marcos in Issues with Windows Server AD Authentication   
    All's well that ends well Since you are new to ESET, I would also like to inform you about our offerings that you might be interested in.
    For small business and enterprise customers we offer additional cloud protection ESET Dynamic Threat Defense. In a nutshell, this is an extra paid service that enables ESET Security products to detect new, never-yet-seen threats by uploading files potentially carrying malware to the ESET EDTD cloud where we utilize 3 different machine learning models to evaluate the submitted file. Afterwards the sample is run through a full sandbox which simulates user behavior to trick anti-evasive techniques. Finally all clients within your organization receive information about the result of analysis, typically within 5 minutes since the file was submitted. Mail server products utilizing EDTD defer delivery of email until the result of analysis is received. You can also configure ESET to temporarily block files downloaded from the Internet or received by email until results of analysis are received. EDTD is also an additional protection layer against ransomware besides the Ransomware shield that is included in our security products by default.
    EDTD doesn't require any additional software or hardware, just extension of the license if it's not already included in the pack. For more information, please read https://www.eset.com/int/business/dynamic-threat-defense/.
    For enterprise users we offer ESET Enterprise Inspector which enables granular visibility and identification of anomalous behavior and breaches in your network, risk assessment, incident response, investigation and effective remediation. For more information, please read https://www.eset.com/int/business/enterprise-inspector/
    Besides that we also offer products such as Full Disk Encryption, ESET Secure Authentication or EEI-related services ESET Threat Monitoring and ESET Threat Hunting.
    If you have any questions, don't hesitate to ask.
  11. Upvote
    Peter Randziak gave kudos to Marcos in I Am Fed Up With The Eset Forum Website   
    Before we can deal with particular issues we need to learn about them first. While I noticed this issue about 2 days for the first time, it was more-less random and since nobody else has reported it here, I was trying to find the common pattern and troubleshoot it further. Now that we've learned that more of you have run into it as well, we have reported it to the forum provider to look into it and fix the issue.
  12. Upvote
    Peter Randziak gave kudos to MartinK in Future changes to ESET Security Management Center / ESET Remote Administrator   
    I think this is resolved in just-released ESMC 7.2 where it look like this:

  13. Upvote
    Peter Randziak gave kudos to kiko_be in Upgrade to 7.3.2032 desactivate all my computers   
    My bad... You can close the thread... I installed Endpoint Security in place of Endpoint Antivirus...
    Was disturbed by a colleague while programming the upgrade and I chose bad product name.
  14. Upvote
    Peter Randziak gave kudos to Lavater in BSoD since Upgrade to Win 10 2004   
    I'm very sorry.  NOD 32 is not responsible for that BSoDs. I made a clean install and the problems stays. Thanks for your help. This thread can be closed.
  15. Upvote
    Peter Randziak gave kudos to itman in ESET I.S. Agressively blocking URL, can't find app   
    The script uploaded to VT is the initiator script that will run the payload script that has been previously dropped here: C:\updatewins.js . As such, this JavaScript itself is not malicious; the script in the C:\ root directory is. Hence why no one on VT detects the initiator script.
    Full analysis of this initiator script is here: https://www.hybrid-analysis.com/sample/1b1640edb3f7213f4338c6e0017a1b9028c6b324d64f3e63c09169540e82f4a5?environmentId=120
  16. Upvote
    Peter Randziak gave kudos to Marcos in ESET I.S. Agressively blocking URL, can't find app   
    Got it from VT. In fact, it's not detected because of the extension but with a correct extension it would be detected:
    updatewins.js - JS/Kryptik.BPU trojan. The detection was created between Feb 17-20. We'll adjust it so that such files can be normally detected.
  17. Upvote
    Peter Randziak gave kudos to kurco in How to Install File Security 7.1 on offline network server?   
    If you want to install EFS without internet access, you need to install all dependencies manually by downloading their packages from centos repositories. EFS dependencies could be found in unpacked rpm package (bin installer unpacks packages when executed with -n parameter).
    [user@testmachine ~]$ rpm -qpR ./efs-7.1.561.0.x86_64.rpm /bin/sh /etc/cron.d /usr/bin/crontab gcc kernel-devel make perl rpmlib(CompressedFileNames) <= 3.0.4-1 rpmlib(PayloadFilesHavePrefix) <= 4.0-1 You need to install all this packages before installing EFS, but most of them will probably also have some additional dependencies. Packages are accessible from centos mirror, e.g. http://mirror.centos.org/centos/6/os/x86_64/Packages/.
  18. Upvote
    Peter Randziak gave kudos to Marcos in Restart on upgrade to 7.3.2032 not always works as expected   
    We cannot disable fast startup on our own, this is controlled by administrators or users. We offer a reboot when needed. Clicking the hyperlink in our gui performs a full computer restart.
  19. Upvote
    Peter Randziak gave kudos to Mirek S. in Remove Android (tablet) device from MDM database   
    Device ID in MDM database is pseudorandom due to google privacy policy (unless device is enrolled in Device Owner mode). To remove device from MDM run stop managing task wait a few minutes (due to replication), EESA should be uninstalled if device still has connectivity. It should be safe then to remove device from ESMC console. Devices which receive stop managing task have DeEnrollmentFlag set to 1 in Device table (I believe since 7.0 version) if there's a quirk and it's not removed automatically.
  20. Upvote
    Peter Randziak gave kudos to chrlshlmn in Glad to be back,I saw a difference after install.Thank you   
    After leaving eset for the last 3  plus years  its'  its glad to be back.I used another top brand name security software,and after installing the lastest version,and after about a week of the trial version,I was excited to purchased eset,upon install I noticed a difference the way my machine acted.Very Smooth and Stable,I didn't  know security software could make that big of a difference.What a difference ESET made on my machine.I can't speak for everyone,but I know eset security did for me,So For So Good, Thank You
  21. Upvote
    Peter Randziak gave kudos to Mitchell in Microsoft Teams issues   
    I haven't been able to reproduce the issue on the latest version of ESET Endpoint for mac OS (6.9.60), So upgrading seems to be the easiest fix. 
    Edit: I'm not sure if there is a newer version of ESET Cyber Security though. 
  22. Upvote
    Peter Randziak gave kudos to Marcos in Client Agents not updating from 7.0.577.0 to 7.1.717.0 with   
    We are currently debugging the issue. Most likely we will be able to address it via an automatic HIPS module update.
  23. Upvote
    Peter Randziak gave kudos to Marcos in Security for banking & payments in endpoint   
    Do you have SSL filtering enabled? It's disabled by default in business products. If you have it enabled then there's an option to exclude communication with trusted domains from filtering which is enabled by default. Trusted domains also include bank domains that use an EV certificate.
    In business environment we do not recommend using consumer products. They don't support remote management and typically receive module updates earlier than business products.
  24. Upvote
    Peter Randziak gave kudos to BeanSlappers in Can't update eset since being on 20H1   
    Hey everyone:
    I stand corrected,  it was because of my ISP messing up my freaking net again.  I am sorry I though it was to do with the software.  But I have had a go at them and now they have fixed it.  So everyone, if you AV doesn't want to update and you know that nothing else was wrong with your PC or connection normally,  then get on the blower to you ISP and get them to refresh your line and see if that works. 
  25. Upvote
    Peter Randziak gave kudos to Marcos in upgrade to 7.3.2032 - computer gets shut down after scheduled scan   
    Ok, the difference is that I ran a scan task and did not schedule a scan task. I was able to reproduce the issue now and reported it to developers with high priority.
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