Peter Randziak

Hello @2spiK and @Martin_L, the development team needs a complete memory dump from such state to analyze the issue. Once you have it, please pack it, upload to a safe location and send the download details to me and @Marcos over a private message Peter (note for us: P_EFSW-2430)

For anyone interesting in BETA testing of ESET Endpoint Antivirus for Linux 10, we have good news to share - we just launched it. To find out the details and access the BETA resources, visit the dedicated BETA forum section at https://forum.eset.com/topic/36323-eset-endpoint-antivirus-for-linux-10-beta/

For anyone interesting in BETA testing of ESET Endpoint Antivirus for Linux 10, we have good news to share - we just launched it. To find out the details and access the BETA resources, visit the dedicated BETA forum section at https://forum.eset.com/topic/36323-eset-endpoint-antivirus-for-linux-10-beta/

For anyone interesting in BETA testing of ESET Endpoint Antivirus for Linux 10, we have good news to share - we just launched it. To find out the details and access the BETA resources, visit the dedicated BETA forum section at https://forum.eset.com/topic/36323-eset-endpoint-antivirus-for-linux-10-beta/

Dear Linux community, We are pleased to announce BETA availability of the version 10 of ESET Endpoint Antivirus for Linux. As the feedback from real-life deployment is very important to ensure the high quality of our products, we would like to invite you to participate in this BETA program. To mention just few of the new features and improvements: Web access protection to scan HTTP and HTTPS communication Advanced Machine Learning – a high-powered detection engine in the cloud Detection level settings in Real-Time & Machine Learning protection Added Direct cloud communication module to enable receiving instant notifications from various ESET services Improve stability of the On-Access protection Added support for RHEL 9 and Linux Mint 21 Added Ukrainian localization Various under the hood improvements and fixes The installation binary is available at https://forum.eset.com/files/file/108-eea_10020/ As usually by joining the BETA program, you agree with the ESET BETA program agreement The online help is available at https://help.eset.com/eeau/10/en-US/ Please open a new topic in this forum to share your feedback or to report an issue. In case of any issues caused by the Web access protection, please capture the problematic communication via Wireshark and provide us with the packet capture to check. We are looking forward to your participation and feedback provided. Peter on behalf of the teams involved

Hello @Cody_Klamann, great, thank you for the confirmation. It will take some time, until the full quality of service will be restored so you might experience occasional errors... Peter

Hello guys, can you please check it now? https://status.eset.com/incidents/q864fw1rjxf2 According to our monitoring the Push authentication was working, the OTPs were affected. We apologize for the inconvenience caused

Hello @Cody_Klamann, can you please check it now? https://status.eset.com/incidents/q864fw1rjxf2 According to our monitoring the Push authentication was working, the OTPs were affected. Peter

Hello @bEeReE, I checked it, sadly the release was delayed as we wanted to fix bugs found after the recent macOS update. Peter

Hello guys, the EPNS servers are now fully open to accept new connections, the ESET products should reconnect automatically. The teams involved are closely monitoring the situation on EPNS and related services as well. Thank you for your patience during this period of degraded quality of EPNS service. Peter

Hello, I can confirm that Dev and DevOps are still actively pursuing the issue. During the night / in the morning (CEST) it seemed promising, sadly the service hasn't still recovered fully. Peter

Hello, I can confirm that Dev and DevOps are still actively pursuing the issue. During the night / in the morning (CEST) it seemed promising, sadly the service hasn't still recovered fully. Peter

The client tries to reconnect automatically, so the issue should resolve soon. Once the client is connected, it maintains the connection to the EPNS infrastructure.

Hello guys, the situation went back to normal at around 22:30 CEST on April 24, the teams responsible are monitoring it, so far it seems stable. Peter

Hello guys, the situation went back to normal at around 22:30 CEST on April 24, the teams responsible are monitoring it, so far it seems stable. Peter

Hello guys, The fix is being deployed into the production and requests to connect to the EPNS service are being throttled to keep the load under control. So the situation is improving, but it will take some time to restore the full EPNS functionality in a controlled manner. We apologize for the inconvenience caused by this Peter on behalf of the teams involved

Hello guys, The fix is being deployed into the production and requests to connect to the EPNS service are being throttled to keep the load under control. So the situation is improving, but it will take some time to restore the full EPNS functionality in a controlled manner. We apologize for the inconvenience caused by this Peter on behalf of the teams involved

Hello @ecayton I can confirm that the issue is ongoing and the teams responsible are actively pursuing it. I have the notification on unreachability of the EPNS myself as well now. @LawrenceM the hostnames / IPs used by ESET are listed at https://support.eset.com/en/kb332-ports-and-addresses-required-to-use-your-eset-product-with-a-third-party-firewall as ESET HQ resides in Slovakia / EU I would not recommend to block traffic heading to Slovakia, as we have a hosting service here. I understand that you want to be cautious, I would recommend to use the ESET Bridge for the ESET related traffic as it has the rules built in... https://help.eset.com/ebe/1/en-US/index.html Peter

Hello guys, I can confirm that the service had intermittent outages. A change, which should improve the situation server side is already deployed on few servers and should be deployed the the remaining ones in upcoming days. Peter

Hello @tommy456, Yes I can confirm that some of our customers might have experienced such issues today. It will be resolved by our teams, without any interaction required from customers side. We apologize for the inconvenience caused. Peter

Hello @tripez1, please open a ticket for our Tech support team to have it checked. Peter

Hello @Kosal, the product is not needed anymore especially thanks to improvements in the ESET LiveGrid reputation system. make sure it is enabled and working and you may decommission the Shared Local Cache appliance... Peter

If possible, please try to get the logs from it to check it with the support team. I have found one report with such behavior, but it was fixed in the 1.8 release, so this is probably other issue which will have to be investigated from the logs properly...

I understand your point, but I assume that once we would say that, most of the users would understand it as our commitment to do the release. More general topic is a Roadmap, those is being shared with the ESET partner network so they can share data based on it with their customers... Thank you for your words of appreciation. We thank you for being active member of the community on the ESET Forum.

Hello @st3fan, naturally we recommend to upgrade to the latest supported version, if you need to stay with the EP 9.1 for now we recommend to upgrade the Tomcat manually https://help.eset.com/protect_install/91/en-US/upgrading_apache_tomcat.html To mitigate the vulnerability you need to upgrade it locally anyway and the installation binaries are not available on the download site anyway. btw. our QA hasn't performed tests with the EP 9.1 and the latest Tomcat to declare the official compatibility. Peter